More Than just Chatbots
What is conversational AI?
Gone are the days of predefined rule-based chatbots. We enter a new era of conversational Artificial Intelligence (AI), an evolving category that includes a set of technologies to power human-like interactions through automated messaging and voice-enabled applications. It enables personalized experiences, automated as well as human, that drive increased value in commerce and care relationships.Get a demo
Conversational AI vs. machine-learning chatbots
Chatbots are rule-based programs that provide an appropriate response for a particular scenario. They are triggered by certain keywords and can only attend to one request at a time. Conversational AI refers to all the tools that can be used within AI chatbots to make them more…well, conversational.
And that’s where LivePerson stands apart.
What it means for consumers
Over 2,500 consumers across the world and 1,000+ executives at B2C brands shared their thoughts on digital customer engagement and what customers actually want. Dig into how brands can improve conversational AI strategies with these facts.Read our 2023 State of Customer Engagement report
How LivePerson puts Conversational AI solutions to work
An AI platform that identifies customer intent to drive engagement
Start delivering truly authentic user intent-driven conversations, at scale. This powerful conversational AI platform helps you build and manage AI chatbots alongside human agents to support commerce and customer service interactions.Discover Conversational Cloud
Modernize your customer experience with voice and digital
Create unified customer experiences across messaging and voice channels with AI-powered voice assistants, voice analytics, and more to improve customer satisfaction and operational efficiency.Learn about Voice AI
Understand your customer interactions
Optimize customer engagement with AI-powered conversational insights, bot and agent performance reporting, and actionable analytics that give you a deeper understanding of signals across channels.Learn about Conversational Intelligence