What is Conversational AI?

It’s more than just chatbots.

example of implementing conversational ai to increase customer satisfaction with orders

Conversational AI vs. chatbots

Gone are the days of predefined rules-based chatbots. We enter a new era of Conversational artificial intelligence (AI); an emerging category that includes a set of technologies that power human-like interactions through automated messaging and voice-enabled applications. It enables personalized experiences, automated as well as human, that drive increased value in commerce and care relationships.

ai chatbot understand a misspelling

Learn the lingo

Conversational AI combines natural language understanding (NLU), natural language processing (NLP), and machine learning (ML) to emulate human cognition and engagement. Some applications include understanding intent from text to automate dynamic actions or routing, conversation automation, chatbots, automated processing, and more.

See how LivePerson created a world-class NLU

What Conversational AI means for brands

Enhance your call center

Learn how NLP and Conversational AI are being used to improve and enhance the call center, from managing simple support requests to gathering more information on customers with complex inquiries.

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Improve customer services

Conversational AI is estimated to mature into a $18.4 billion market by 2026. This guide examines the latest market and technology trends that are shaping artificial intelligence adoption for customer service in a post-pandemic world.

View the trends

Look forward to much more

Consumers already want the convenience that AI-powered conversations can bring. Developments in 5 key areas are likely to expand the broader use of bots in the near future.

See the areas to watch

What Conversational AI means for consumers

Over 5,000 consumers across the world shared their thoughts on Conversational AI, messaging, and chatbots. It’s time to take action, and LivePerson can help.

Read our 2021 Consumer Preferences Survey
Winking chatbot example of Conversational AI that is human

Products that improve customer connections — and conversions — with Conversational AI

An AI platform that identifies customer intent to drive engagement

Start delivering truly authentic intent-driven conversations, at scale. Meet new customers where they are, all from one powerful engagement platform.

Discover Conversational Cloud
Conversational Cloud

Modernize your customer experience with voice and digital

Create unified, personalized consumer engagement experiences, driven by superior Conversational Analytics and advanced customer experience integration from industry-leading speech recognition and Conversational AI.

Learn about Voice Solutions
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BELLA Health™

Help employees and customers feel secure about your health protocols

Ensuring peace of mind as employees return to physical spaces is paramount to employee productivity and satisfaction. BELLA Health™ has a complete program of current and verified COVID-19 testing, health checks, and vaccination reporting to help do just that.

Visit BELLA Health
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Deliver richer customer experiences with help from the experts

Get help from our experts in delivering your AI-led customer experiences, from strategy to implementation and even fully managed contact center solutions.

Transform with Success Services
Success Services

Trusted by innovative brands worldwide

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