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More Than just ChatbotsWhat is conversational AI?

Gone are the days of predefined rule-based chatbots. We enter a new era of conversational Artificial Intelligence (AI), an evolving category that includes a set of technologies to power human-like interactions through automated messaging and voice-enabled applications. It enables personalized experiences, automated as well as human, that drive increased value in commerce and care relationships.

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self-learning AI chatbot understands a misspelling

Conversational AI vs. machine-learning chatbots

Chatbots are rule-based programs that provide an appropriate response for a particular scenario. They are triggered by certain keywords and can only attend to one request at a time. Conversational AI refers to all the tools that can be used within AI chatbots to make them more…well, conversational

And that’s where LivePerson stands apart.

Building a truly helpful AI-powered customer experience

How it works

Conversational AI combines natural language understanding (NLU), natural language processing (NLP), and machine-learning models to emulate human language, cognition, and engagement. LivePerson is evolving these conversational AI capabilities to maximize chatbot performance and get us to the future of self-learning AI.

Intent-driven tools

Not only can conversational AI tools help bots recognize human speech and text, they can actually understand what a person wants — the intent behind the inquiry. LivePerson explicitly trained its NLU to support conversational bots throughout the commerce and care customer journey.

Automated responses that feel human

AI doesn’t need to feel artificial. Virtual assistants can be more human without putting strain on live agents, thanks to natural language generation. And that’s what we’re doing with generative AI. LivePerson will help you develop AI-powered digital experiences that automate content creation, improve decision-making, and deliver personalized experiences.

What it means for consumers

Over 1,500 consumers across the world and 500+ company executives shared their thoughts on AI-powered digital customer engagement and what customers actually want. Dig into how brands can improve conversational AI strategies with these facts.

Read the State of Customer Conversations 2024
cover of the State of Customer Conversations report, which can be used to improve the customer satisfaction across your entire customer journey

What it means to brands

Enhanced customer experience

Learn why people are embracing virtual assistants and other AI models to speed responses, reduce costs, increase sales, and provide scalability for business processes throughout the customer journey.

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Hyper-personalized customer engagement

Using Conversational AI solutions, consumers can connect with brands in the channels they use the most. Learn how this technology is able to facilitate hyper-personalization with real-time data to help carry out transactions and more.

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Better data and better understanding

Whether someone interacts with conversational AI chatbots or with a human agent, the customer data gathered can be used to inform future interactions — avoiding pain points like having to explain a problem multiple times.

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Reduce operating expenses, lift sales

Seamless, streamlined customer engagement is crucial to delivering a convenient and effective sales and support experience, which makes for more customer loyalty. Learn how the right Conversational AI system makes this possible, along with cost savings and improved revenue.

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How LivePerson puts Conversational AI solutions to work

Conversational Cloud®

An AI platform that identifies customer intent to drive engagement

Start delivering truly authentic user intent-driven conversations, at scale. This powerful conversational AI platform helps you build and manage AI chatbots alongside human agents to support commerce and customer service interactions.

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conversational AI flywheel graph depicting how conversation intelligence software has a significant impact in specific moments, helping brands understand what customers want, which can lead to connecting the right way, assisting agent performance, and automating

Voice AI

Modernize your customer experience with voice and digital

Create unified customer experiences across messaging and voice channels with AI-powered voice assistants, voice analytics, and more to improve customer satisfaction and operational efficiency.

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illustration of voice ai technology leveraging artificial intelligence to understand and mimic human speech

Conversational Intelligence

Understand your customer interactions

Optimize customer engagement with AI-powered conversational insights, bot and agent performance reporting, and actionable analytics that give you a deeper understanding of signals across channels.

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report center dashboards from conversation intelligence platforms that measure the team's performance with customer conversations