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Voice to DigitalModernize your contact center: Bring voice into the digital age

Enhance customer experiences by seamlessly integrating voice and digital conversations on a unified, best-of-breed platform. Leverage conversation shifting, omnichannel analytics, and award-winning Voice AI to strategically digitize voice interactions for more efficient, personalized service.

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logos of voice solutions we can turn into omni channel solutions

Amplify your voice strategy through integrations

Deliver a best-in-class customer experience with a fully integrated, omnichannel conversational intelligence suite to unify data across any voice or digital vendor, all in one place.

Our 3rd-party partnerships enable enterprises to augment existing investments in voice solutions like Avaya by deploying market-leading digital, automation, AI, and analytics capabilities in an integrated experience, enabling transformative outcomes faster with lower cost and substantially less risk to operations

Read the latest on the Avaya partnership

Unlock the power of voice across the conversational journey

Our voice-to-digital omnichannel solutions are infused across the entire Conversational Flywheel™ so you can integrate voice at every stage of your conversational customer journey, driving continuous contact center improvement and operational efficiency. 

Understand

Gain deep insights from voice conversations

Leverage Conversational Intelligence to turn your voice data into actionable insights. Identify customer expectations, trends, and preferences to inform your automation strategy, operational improvements, and overall customer experience.

Learn more about the Understand phase
Conversational Flywheel, showing how voice solutions can work with omnichannel solutions to gather more complete customer data on more channels

connect

Integrate voice with your digital ecosystem

Bridge the gap between voice solutions and digital channels with omnichannel solutions that integrate your existing systems, LLMs, and bots. Create connected, personalized experiences that move beyond legacy technology and across multiple channels.

Learn more about the Connect phase
Connect stage of the Conversational Flywheel, showing how voice + omnichannel solutions can expand customer engagement

Assist

Empower agents with AI-powered tools

Enhance agent efficiency and accuracy with an omnichannel customer service workspace that unifies voice and messaging customer engagement. AI-powered conversation summaries and suggestions reduce response times and boost satisfaction

Learn more about the Assist phase
Assist phase of Conversational Flywheel, where omnichannel customer service tools can enhance the customer experience

AUtomate

Scale voice support with intelligent automation

Transform common voice intents into automated experiences, reducing costs while driving customer data back into the flywheel. AI safety tools ensure compliance and on-brand conversations.

Learn more about the Automate phase
Automate stage of Conversational Flywheel, where AI can help voice solutions scale to reduce friction in the buying journey

Enable personalized experiences by bringing voice into the digital fold

Text notification after a customer chooses to shift from voice to messaging, creating a seamless customer experience

Conversation shifting

Seamlessly transition from voice to messaging

Empower your customers to switch from voice to their preferred messaging channel effortlessly. Our advanced conversation-switching technology, powered by IVR deflection, enables a smooth transition, reducing wait times and enhancing customer satisfaction.

Experience significant cost savings and rapid ROI by shifting voice traffic to digital channels within weeks.

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dashboard illustration for our omni channel solutions that incorporate voice and messaging data

Analytics studio

Gain unparalleled insights with Omnichannel Dashboard and Voice Capture

Maximize the value of your customer conversations with Analytics Studio. Our Omnichannel Dashboard provides a comprehensive view of interactions across voice and messaging, helping you identify the most effective intents for transitioning to other channels 

Voice Capture seamlessly integrates voice data into Analytics Studio, enabling data-driven optimization of your Voice to Digital omnichannel strategy.

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voice bots recognizing spoken request and responding with payment instructions, helping earn more satisfied customers

Voice AI

Elevate your contact center with safe, scalable voice automation

Deliver personalized, efficient, and natural conversations with our AI-powered voice bots, seamlessly integrating with your existing voice telephony. Leverage state-of-the-art language models and advanced voice technology to automate complex tasks, reduce wait times, and increase agent retention. 

Ensure exceptional service across all customer touchpoints while maintaining the safety and scalability of your voice automation.

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