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Omnichannel Messaging platformConnect and converse at your consumer’s convenience

Engage with consumers directly in their preferred communication channels, all managed within LivePerson’s AI-powered omnichannel customer messaging platform.

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Sample of messaging apps supported by our omnichannel messaging platform, enabling the connected customer experiences customers expect

Everyone has a favorite messaging channel

LivePerson integrates multiple communication channels, helping unify customer interactions for all involved.

Web Messaging icon for the omnichannel messaging platform

Web Messaging

in-app messaging icon for omnichannel messaging platform

App Messaging

Apple Messages for Business as part of omnichannel messaging platform

Apple Messages for Business

WhatsApp icon

WhatsApp

Google RBM icon

Google RBM

Voice icon as part of our omnichannel messaging platform

Voice

Call to Messaging icon

Conversation Shifting

email as part of omnichannel messaging platform

Kicker

Email

Facebook Messenger / Meta Messenger icon

Facebook Messenger

Instagram icon

Instagram

Twitter icon

Twitter

WeChat icon

WeChat

Viber icon

Viber

KaKaoTalk icon

KakaoTalk

customer messaging platform enables proactive upgrade notification to enhance customer engagement

Proactive Messaging USE CASE

Don’t wait: Engage customer proactively

Certain messaging channels (like SMS and WhatsApp) allow you to send two-way proactive messages, which our omnichannel messaging platform supports. Share care alerts, payment or appointment reminders, promotions, and other offers in multiple channels where open and response rates skyrocket above email and phone calls.

Learn about Proactive Messaging
IVR deflection message asking caller to press 1 to switch to text, part of a conversation shifting or call deflection strategy with a unified customer messaging platform

IVR DEFlection Use Case

Convert inbound calls to customer messages

Instead of missing calls or making consumers wait on hold until customer service teams are available, give them the option to “press 1 to start messaging us.” 8 out of 10 people prefer messaging to phone calls — cut your expensive call volume in half in 100 days with our omnichannel messaging platform.

Explore Conversation Shifting
illustration of AI brain for our omnichannel customer messaging platform that works across multiple messaging channels

Automation use case

Scale omnichannel messaging platform interactions with Conversational AI

Automate customer interactions across multiple channels without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty.

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Omnichannel messaging solutions for marketing, sales, and customer care

Acquire more customers with Conversational Marketing

Conversationalize your funnel to fuel a greater return on your marketing investment.

Supercharge sales with Conversational Commerce

Increase sales velocity, volume, and average order value with the Conversational Cloud®.

Provide superior customer service with better communication

Maintain enhanced customer satisfaction, brand loyalty, and lifetime value.