REPORT

Reinventing retail: How tech is changing the face of customer service

Dig into the changes that Australian consumers and brands are seeing in this 2020 report, a roadmap for those who want to set the bar and thrive in the new normal.

Report cover for Reinventing Retail
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We asked more than 1,000 Australians to share their customer service experiences in the turbulent 2020 environment: What has changed, what could be improved, and what’s important as they engage with brands moving forward. Here are a few examples of what you’ll discover when you download the full report:

Report Stat Examples, such as $3.17 billion in abandoned online purchases per year that could go ahead if better digital customer service options were available