In the News
LivePerson recognized as a Niche Player in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms
August 20, 2025
There’s something deeply satisfying about recognition that reflects years of focused work and strategic evolution. Today, we’re proud to share that LivePerson has been recognized as a Niche Player in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms. This marks the first time LivePerson has been evaluated in a Gartner Magic Quadrant.
Why this matters
The Gartner Magic Quadrant for enterprise conversational AI platforms is focused on helping brands select conversational AI platforms that involve complex automation and multimodal interactions. For organizations evaluating their conversational AI strategy, it is the go-to resource to determine the best platform that fits their particular needs.
Our inclusion opens new conversations with enterprises and strengthens the business case for organizations already working with us. It’s one more reason that LivePerson belongs in strategic discussions about customer engagement technology.
Our approach to conversational AI
LivePerson’s Connected Experience Platform enables brands to manage AI-driven engagements across digital and voice channels, primarily in customer service, support, and digital commerce. With a responsible AI approach, we turn conversations into a growth engine for over 1,000 enterprise brands in over 100 countries.
The platform includes capabilities like Conversational Intelligence for extracting actionable insights from customer interactions and generative AI tools like Conversation Assist, which provides human agents with real-time guidance to enhance service quality. This integrated approach helps enterprises deliver consistent, intelligent customer experiences across all touchpoints while maintaining the human connection that builds lasting relationships.
Looking ahead
This recognition comes at a pivotal moment when customer expectations around digital engagement continue to rise, and conversational AI has moved from nice-to-have to business-critical for many organizations. We’re focused on continuing to evolve our platform, particularly through major upgrades to our Copilot product and enhanced support for third-party GenAI models.
The achievement reflects the dedication of our entire team—from product development and customer success to sales and marketing—who work to help brands forge lasting customer relationships through seamless conversation orchestration.
For organizations evaluating conversational AI platforms, this recognition provides additional confidence in choosing LivePerson as a strategic partner. For our existing customers, it reinforces the investment they’ve made in our platform and approach.
Want to see why LivePerson was named a Niche Player?
Download the full 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms report here.
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