On-demand Virtual Showcase (APAC)

Omnichannel is now Conversational

Hear from experts who are helping define new customer experience strategies for brands across the Asia-Pacific region to drive revenue, build loyalty, and successfully scale.

Original Broadcast Date: 20th July, 2022

Missed out on past Showcases? Try them on-demand, too

The Dawn of the New Bot: Conversational AI that’s anything but artificial

Originally presented March 2022, you’ll find presentations from the likes of BUPA, Faethm, and The Principals.

APAC Digital Transformation: Customer experience in a disrupted new world

Learn more about the success seen by Optus, Spark NZ, and SkyCable in this presentation from November 2021. We also share the latest customer centre survey from Deloitte.

APAC Digital Transformation: The future of conversations

Originally presented September 2021, you’ll hear from Medibank Private, Open Universities Australia, and Forrester Research.

Showcase overview

Register above to learn from APAC thought leaders and subject matter experts about how omnichannel strategies are really conversational customer engagement strategies now.

During the recorded presentation, you’ll hear from Google, Meta, Deloitte, LivePerson, and more on how the rise of personalised and convenient mobile messaging channels is a critical part of your customer experience strategy. Learn about the evolution from voice and chat to an omnichannel Conversational Customer Experience, including how third-party messaging channels are driving sales, marketing, and service. Discuss how APAC stacks up against global counterparts, how trends across third-party messaging channels differ from your own apps and website as a means of having conversations with your customers, and how to pick the right channel based on customers’ preferences and intents.

Connect with us to see how you can increase customer satisfaction, advocacy, efficiency, and revenue in a matter of weeks.

Agenda

Opening address

Deloitte Digital session

Google session

Meta session

Messaging roadmap

Opening address

LivePerson Insights

Get insights on key trends, locally and globally, from the LivePerson team. See where our customers are using web, in-app, and third-party messaging channels to drive their conversational customer experience strategy.

liveperson virtual showcase

Meet the speakers

Simon Stefanoff headshot

Simon Stefanoff

Director, Deloitte Digital Australia

Ashish Mithal headshot

Ashish Mithal

Head of APAC Partnerships, Google Business Communications

Sasha Wright-Neville headshot

Sasha Wright-Neville

Global Channel Sales & Strategy Leader, Business Messaging, Meta

Sahiba Ratra headshot

Sahiba Ratra

Strategic Channel Sales, Meta

Kevin Wordon headshot

Kevin Wordon

Director of Strategy APAC, LivePerson

Carly Roper headshot

Carly Roper

Director of Enterprise Sales ANZ, LivePerson

Evan Tanuhardja headshot

Evan Tanuhardja

Evan Tanuhardja