Break engagement barriers with proactive mobile messaging
Learn how to start and scale proactive customer engagement with ongoing, two-way customer conversations.
Original Broadcast Date: April 16, 2020
Conversation, not frustration
Customer relationships at this moment are rife with uncertainty. Now more than ever, brands must keep people informed and offer help, not put them on hold or send them to a website. Messaging notifications are a start but shouldn’t be a dead end.
Mobile messaging offers a channel easily scalable for two-way, proactive customer engagement interactions. Keep customers informed with 90% open rates, and let them reply directly rather than drive calls or clicks that lead to frustration. Conversational AI scales personalized dialogue across your contacts.
Meet the messaging and customer experience experts
Principal Product Manager