LivePerson powers the at-home workforce with Conversational AI and messaging
Our cloud-based platform keeps sales and care operations running remotely while expanding your capacity with AI-powered messaging.
LivePerson named Leader in Forrester New Wave™
The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020 is here, and LivePerson is a leader!
Maintaining business operations during the COVID-19 outbreak
Our experts are available to support your business in planning the transition to at-home workforces, along with other business continuity and revenue protection measures.
Engage your consumers where they already are
Our customers embrace conversational commerce on a variety of digital messaging channels including SMS, Facebook Messenger, Apple Business Chat, and WhatsApp along with messaging on your brand's website or mobile app. Learn more ›
AI-powered chatbots make
it easy to scale
Nearly 70% of consumer inquiries can be automated, making it easy to scale — without having to hire an army of agents. LivePerson has a complete solution to build, manage and optimize chatbots for your business. Learn more ›
LiveEngage is your command center for conversational commerce
Message with consumers on the most popular digital channels — all from a single place. LiveEngage makes it easy to route, monitor, measure and manage millions of conversations. Learn more ›
Sales & Marketing
Interactions drive transactions
The web was designed for content-sharing but not for commerce. 90% of consumers start research and shopping online, but less than 15% of sales happen online. Consumers need to ask questions, get advice, and understand options before they make purchases. Conversational commerce makes this possible without having to visit a store or place a call. And the results have been incredible.
Increase in conversions
Increase in average order value
Sales & Marketing
Capitalize on every customer care conversation
The majority of our day-to-day conversations happen in messaging channels like SMS and Facebook Messenger — it's how we prefer to communicate with friends and family. So it's not a surprise 8 out of 10 consumers choose messaging over voice to get support or service after they buy something.
Decrease in customer care costs
Peak in customer satisfaction