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Learn how LivePerson’s award-winning Conversational Cloud® platform integrates with Avaya to unify voice, digital, and AI capabilities into a single multi-channel solution. We’ll show you how to augment existing investments in Avaya’s premises-based solution — no rip-and-replace or migration required — enabling transformative outcomes faster with lower cost and substantially less risk to operations.
Best AI-enabled Content and Best Customer Service Solution at 2023 SIIA CODiE Awards
Nine G2 Award in 2023, including Leader in the Grid® Report for Conversational Marketing and Bot Platforms
2023 Winner of Gold Stevie® Award for Technology Provider of the Year
Best Business Intelligence Solution at the 2024 Stevie® Awards
Leader across multiple 2024 G2 Grid® reports for Conversational Marketing, Bot Platform, and Live Chat
Fast Company’s 2024 World’s Most Innovative Companies list (Applied AI)
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Hear from business leaders
“We want our customers to contact us however they feel most comfortable, whether that’s digitally, through our mobile apps, or by calling us directly. We’ve seen first-hand that some of our customers still prefer the human-to-human interaction over the phone. However, we’ve also experienced an increased trend in messaging volume. Either way, it’s our goal to provide customers with personalized interactions to ensure we’re meeting them where they are in their financial journeys.”
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“We have seen an excellent result with our initial LivePerson AI messaging use case: We are seeing more than 75% of customers helped digitally without the need to call. Continuing to give more customers the digital convenience they want is the future of the AA.u0022
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“LivePerson’s omnichannel communication capabilities drive a better customer experience, while also improving agent efficiency. This, combined with LivePerson’s analytics tools and user-friendly platform, support CarGurus’ mission in providing drivers with a personalized, convenient, and transparent experience.”
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“Everything we have done on this transformation journey has been about delivering exceptional digital experiences to our customers and our crews, to curate convenient, frictionless, engaging experiences aligned with our purpose to Cultivate a Better World.”
Get a demo“The combination of human assistance and digital convenience is crucial for the AA and how we deliver outstanding customer service. We were hoping to get our LivePerson Conversational AI solution live and working within six months. In the end, it was less than 12 weeks. A phenomenal success for everyone at the AA and for our customers.”
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“Partnering with LivePerson brings ‘innovation without disruption’ to our customers and partners by enabling them to bring market-leading digital and AI capabilities, along with world-class analytics, seamlessly into their existing operations.”
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“With Avaya, we’re creating an entirely new path for enterprises to achieve the true ROI of digital transformation and AI right now — without locking that value behind a years-long CCaaS migration journey. Our strategic partnership not only provides a faster path to better outcomes, but also diminishes the risks of AI and automation.”
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