Amit Mishra

Head of Architecture

Amit Mishra is Head of Architecture at LivePerson and a Distinguished Architect with over two decades of experience designing and building complex voice, digital, and AI-powered platforms. His work sits at the intersection of generative AI, conversational AI, and voice AI — with deep expertise in deploying AI agents, real-time conversation intelligence, and Contact Center as a Service solutions at enterprise scale. Beyond leading architecture, Amit has driven product and engineering execution, most recently delivering Syntrix, a simulation environment that lets teams stress-test AI agents, live agents, and the systems that connect them, verifying flows, handoffs, guardrails, and edge cases before they ever reach a real customer. Amit has a proven track record of translating emerging technology into production systems, driving architectural standards across organizations, and bridging the gap between executive strategy and hands-on engineering. He holds multiple patents and has built a reputation — across stints at Avaya and beyond — as someone who can own hard problems end-to-end and deliver.