
Article
The top 5 reasons chatbots fail consumers (and what to do about it)
Malik Jenkins • 4 minutes
LivePerson has been acquired by SoundHound AI, creating a world-leading Omnichannel Conversational AI powerhouse.
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Director of Digital Analytics
Connect with MalikMalik Jenkins is the Director of Digital Analytics at Theory. Previously, he worked his way through LivePerson's conversational AI and messaging platform, from a marketing project manager to a conversational analyst and performing analytics and strategy for LivePerson's managed services components.