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The future of auto is conversational

With LivePerson, it’s possible to be within reach 24/7 and deliver a personalised conversation whenever customers want to buy, trade-in, ask a question, schedule a test drive, or book a service. Even if it’s not a real person on the other end, it can feel Curiously Human™. Let us show you how.

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Discover what’s possible with LivePerson

95%

open rate

14%

conversion rate

32%

response rate

90+

CSAT scores

Whether it’s SMS, in-app, your website, social media platforms like Facebook and Instagram, or messaging apps like WhatsApp, customers expect you to meet them where they are. And, for the automotive industry, it’s never been more important than now.

Customer and car concierge having a conversation

Enhance the car buyer journey

No car was ever bought or sold without a conversation — and today’s buyers prefer messaging over all other forms of communication. 

In fact, 88% of consumers do more than half of their car research and shopping online.

With LivePerson, you can deliver timely, impactful, and personalised messages to create a higher quality buying experience, increasing your conversion rates and, importantly, customer loyalty.

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customer requesting tire restock via AI concierge

Deliver a superior servicing experience

Running a well-oiled servicing operation is challenging, and every minute wasted with inefficient systems is revenue lost.

Messaging your customers on the same channels they communicate with their family and friends — such as Facebook, Instagram, and WhatsApp — increases responsiveness and conversion rates. In doing so, you’re improving service revenue, staff efficiencies, and customer loyalty. 

In Deloitte’s 2021 Global Automotive Consumer Study, 60% of consumers were receptive to a virtual servicing experience. Get ahead of the curve: Improve the servicing experience you deliver now.

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Why LivePerson

Curiously Human™ AI

Data that counts

Values that matter

Curiously Human™ AI

IQ plus EQ, nice to meet you

We power close to a billion conversational interactions a month, helping organizations drive engagements that feel Curiously Human™, not cold and robotic. Our conversational interactions offer a personalized service at scale, all through the power of AI built with intent-discovery.

Learn more about Curiously Human
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