Customer Success Dinner Series

The rise of the Conversational Campus

Join LivePerson and an intimate group of industry executives to discuss how messaging and automation are successfully modernising the education sector, reducing operational costs, and improving the student experience — something we call the Conversational Campus.

23 November, 6:00 – 9:00PM AEDT | Melbourne – Society Restaurant 24 November, 6:00 – 9:00PM AEDT | Sydney – Woodcut Restaurant

Universities that continue to prioritise the student journey will outshine competitors — learn how to win

The shift to online learning accelerated during the pandemic. It challenged how leading educational institutions stay connected to their students and provide engaging digital experiences. As students are welcomed back to campus, the universities that continue to prioritise the modernisation of the student journey will outshine their competitors.

So what areas within the student journey could be digitised, automated, and optimised?

And can it be achieved whilst also maintaining personalisation demands?

LivePerson’s AI-powered customer engagement solution, messaging, and automation transform universities on- and off-campus, where every student, faculty member, and system is connected for enhanced, efficient, and higher quality service.

During the evening, you’ll learn best practices and common challenges for building a Conversational Campus, including…

Providing channels that cater to students’ preferences

Today, a high portion of universities’ customer base are digital-first Gen-Z and Millennial generations. They spend 90% of their day-to-day conversations in social and digital messaging channels. See how everything from marketing and discovering curriculum, to applications, enrollment, student loan assistance, and campus support can be provided over messaging to increase engagement.

Using automation to increase efficiency, reduce agent attrition

We’ve found that about 70% of university-related conversations are able to be automated — meaning universities can alleviate high volumes of repetitive tasks. Chatbots can assist with many of these mundane interactions, improving contact centre agent experience, increasing operational efficiency, and reducing attrition.

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Select the date and location of your choice when you register

23 November, 6:00 – 9:00PM AEDT | Melbourne – Society Restaurant

24 November, 6:00 – 9:00PM AEDT | Sydney – Woodcut Restaurant