VIrtual Roundtable
Accelerating customer engagement with Conversational AI
Join a select group of executives for an exclusive, closed-door roundtable discussion. We’ll hear from Darren Degiorgio, former Director of Global Customer Service at Burberry, about his journey to becoming a conversational leader and turning a perennial cost center into a revenue driver.
January 26, 2023 | 10:30AM ET | 7:30AM PT | 3:30PM GMT | 4:30PM CET
Register now
You’ll hear about…
Immediate results
Burberry built their bot Lola in late 2019. In just a few weeks, Lola had sent more than 56K messages to customers, had managed 84% of WhatsApp inquiries, and boosted sales through the customer service organization by 120%.
Long-term benefits of the transformation
Darren and his team turned a historic cost center into a revenue center, driving 50m of new revenue for the business through the customer service team and Lola. Hear about the steps they took to get to this point.
Lola
Lola’s personality was created as an extension of the brand and represents the way that Burberry interacts with customers across all touchpoints. She evolves continuously and even reaches out to customers proactively.
Agenda
10:30AM EST | 3:30PM GMT
10:40AM EST | 3:40PM GMT
11:00AM EST | 4:00PM GMT
10:30AM EST | 3:30PM GMT
Welcome by LivePerson
10:40AM EST | 3:40PM GMT
Darren’s journey and results at Burberry
11:00AM EST | 4:00PM GMT
Q&A and conversation
