THE ENTERPRISE LEADER IN PREDICTABLE CONVERSATIONAL AIKnow your agents are ready before your customers say “Hi”
Get started with the leading predictable conversational AI platform to design, simulate, validate, and continuously improve AI agent and human agent conversations — so customers can get the answers they need faster.
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Trusted by the world’s most innovative brands
LivePerson turns conversations into measurable business outcomes. Orchestrate AI and human agents across every channel. Bring your own LLM and skip the rip-and-replace. Launch faster. Drive predictable growth.
Predictable conversational AI for modern customer experience leaders
Transformational outcomes
Rapid time to value
Open by design
Insights you can act on
Security and scalability
Transformational outcomes
The world’s leading brands trust LivePerson to power millions of customer conversations every day.We help you move CX from a cost center to a growth engine, driving revenue, increasing loyalty, and uncovering insights that improve your entire business.
Rapid time to value
AI shouldn’t be a leap of faith.We make it predictable. Test it, validate it, and monitor it before it ever reaches a customer. That means fewer surprises, less risk, and AI that continuously improves to protect your brand while delivering real results.
Open by design, built for how you work
You don’t need to rip and replace. Our open platform connects your channels, systems, and the AI models you choose. We’ll help you make them work together seamlessly and securely.
Insights you can actually act on
Every conversation holds value.We turn your conversation data into clear, practical insights that improve both AI and human performance, so you’ll see what’s working, what’s not, and where to drive measurable ROI.
Enterprise-grade security and scalability
Handling over a billion messages a month, LivePerson offers robust enterprise-grade data security and proven scalability, while maintaining compliance with regulations such as GDPR, HIPAA, and PCI DSS.
Predictable AI. Proven outcomes.
30%
reduction in operating costs
90%
automation rate
60%
faster AI agent testing
30%
reduction in agent ramp time
25%
customer satisfaction boost
A life saver for agents. The best fit for enterprises.
“LivePerson is the best fit for traditional enterprises seeking a reliable and scalable digital transformation partner.”
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“Word on the street amongst agents is that it’s a game changer. Sentiments such as “life saver,” “totally transformed the job,” and “makes life so much easier.” But in terms of general functionality, it is without doubt one of the best innovations as it aids operating efficiency, agent experience, and customer experience. Thank you so much for making it possible for us!”
AI you can stand behind in every customer interaction
Syntrix
Simulate thousands of real customer interactions to validate
AI agents and train contact center agents before they ever interact with a customer.
Digital adoption
Provide seamless, connected experiences using LivePerson’s core digital capabilities, messaging, and trusted AI.
Better together with voice
Bring voice and messaging conversations seamlessly together through best-of-breed integrations, AI, and analytics to provide connected agent and customer experiences.
Conversational commerce
Let your customers choose when, where, and how they want to engage with you. Drive revenue with personalized digital experiences, delivered at scale.
Next-gen experiences, powered by GenAI
Boost productivity and reduce costs through the seamless orchestration of human and bot interactions.
Unified conversational analytics
Fully unlock your most precious data set — conversation data — across voice and messaging, to generate deep insights and achieve maximum ROI.
Unparallelled, connected experiences start with
award-winning AI
REPORT
Recognized as a Niche Player in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms
See success stories from leaders like you
“On top of our successes to date with LivePerson’s Conversational AI and platform, LLMs and generative AI hold enormous promise to help us scale seamless and personalized conversations even further.”
“LivePerson’s omnichannel communication capabilities drive a better customer experience, while also improving agent efficiency. This, combined with LivePerson’s analytics tools and user-friendly platform, support CarGurus’ mission in providing drivers with a personalized, convenient, and transparent experience.”
“As a ‘High Service Distributor,’ it is critical that our customers receive the same high-quality interaction experience on our messaging platform as they would in any other customer interface. LivePerson’s platform and their incredible support team have ensured that Mouser is able to exceed our customers’ expectations.”
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