SYNTRIXAI agent evaluation and live agent training
Simulate customer interactions across channels, AI agents, live agents, and the systems that connect them. Stress-test flows, handoffs, guardrails, and edge cases in a safe environment built to mirror real-world complexity.
Verify your AI agents, train your live agents, and prove your customer experience is safeguarded before going live with real customers.
Get a demo
Don’t trust your AI
Prove it, continuously
Test
Simulate real customer interactions in a pre-production environment
Evaluate
Identify risks and fix hallucinations, guardrails, and tone
Verify
Use scorecards and analytics to get actionable insights
Validate
Prove that the output of AI systems is compliant with AI governance
Demonstrate AI readiness and launch with confidence
Generate realistic customer scenarios that validate bot performance, develop agent skills, and verify compliance without impacting actual customers
Estimated impact on performance and costs
30%
reduction in agent ramp time
$3,500 USD
onboarding savings per agent
60%
faster bot testing cycles
Syntrix: Know every conversation is ready before it happens
Test AI agents reliably at scale
Run multiple simulated conversations simultaneously to validate AI agent performance across edge cases, stress-test intent accuracy, and catch errors in logic or tone.
Test guardrails and compliance handling before deployment to reduce risk and cut validation time by 60%.
Train live agents faster
Create synthetic customers that feel incredibly real, built on LivePerson’s decades of conversational experience. Agents train with lifelike personas like ‘Frustrated Payer,’ practicing compliance and empathy in a safe environment.
Review transcripts and metrics to identify gaps before real customer interactions, slashing onboarding costs.
Scale qualitative QA consistently
Design detailed customer personas like “Busy Parent” or “Skeptical Shopper” to simulate real behavioral patterns across channels.
Evaluate conversation quality, compliance adherence, and customer experience with comprehensive transcript analysis that works across every location and interaction type.
Turn data into clear, actionable insights
Get a summary view of the outcomes that matter most across every simulated conversation.
Drill into individual transcripts alongside detailed reports for full traceability and brand assurance. Segment performance by agent to uncover behavior patterns and coach with precision.
Verify your AI, train your people, and create a cycle of continuous improvement with Syntrix
For AI Agents
Syntrix stress-tests AI agents against synthetic personas and complex edge cases before they ever interact with a real customer.
– Improve testing cycles by 60%
– Validate accuracy, tone, and compliance
– Identify failure points before deployment
– Continuously evaluate and refine performance
For Live Agents
Syntrix live agent training for contact centers or support teams gives your team a safe place to practice against realistic synthetic customers and scenarios.
– Cut onboarding time by 30%
– Build confidence before the first conversation
– Continuously evaluate and improve agent readiness
– Simulate edge case scenarios before policy changes go live
Built to solve problems across your CX
Whether you’re preparing new agents, launching conversational AI, or ensuring consistent quality across channels,
Syntrix provides the testing environment your team needs.
Contact center leaders
Reduce onboarding costs and agent turnover by accelerating readiness through realistic, hands-on practice that prepares teams from day one.
AI and automation teams
Launch bots and AI agents with confidence by testing performance across edge cases, validating intent accuracy, and identifying issues before customers experience them.
Compliance and CIO/Risk teams
Proactively test policy changes, validate regulatory requirements, and ensure consistent quality standards across all channels and locations.
