Conversational AI for Telecom Intents

Automate up to 65% of consumer conversations with telecom brands

We analyzed millions of anonymized conversations and found that the majority can be automated with AI-powered telecom chatbots. Download our guide to get started.

Telecom bot example, built in LivePerson's Conversation Builder tool.

Building a world-class AI-powered telecom chatbot

AI-powered chatbots have proven to significantly reduce customer care costs and create new digital experiences for sales and stronger customer relationships. But rolling out a viable Conversational AI for telecom solution can sound like a daunting task. How and where to get started are fundamental questions you have to answer to build a plan and strategy that will achieve a successful, scalable bot program.

Example graph of top telecom intents as a decorative element.

The top 12 conversation topics for telecom

LivePerson AI and machine-learning algorithms have determined the 12 most prevalent conversation topics that occur between consumers and telecommunications brands. Our Conversational AI for telecom guide outlines them all.

Bots for Telecommunications guide cover page.

Your Conversational AI for telecom guide to chatbots

Of the conversations analyzed, 65% were found to be suitable for bots in the telecom industry, and they are great opportunities to start capturing expense savings through automation. LivePerson recommends these use cases as a starting point to building a world-class AI-powered chatbot. Download our guide to learn how and where to get started.