Epic reveal incoming 📣 Transform your agent workspace into an omnichannel command center.

Register for the product launch

telecom chatbot analysisAutomate up to 65% of consumer conversations with telecom companies

We analyzed millions of anonymized telecommunication industry conversations and found that the majority can be automated with the help of an AI-powered telecom chatbot. Download our guide to get started.

telecom chatbot builder drag-and-drop interface, working on creating dialogs for service packages

Building a world-class AI-powered telecom chatbot

AI-powered chatbots have proven to significantly reduce customer care costs and improve customer satisfaction. But rolling out an automated telecom customer support solution across messaging apps can sound like a daunting task. How and where to get started are fundamental questions you have to answer to build a conversational AI plan and strategy that will achieve a successful, scalable bot program in the telecommunications sector.

Example graph of the customer interactions that can be automated within a telecom domain

The top 12 conversation topics for a telecom business

LivePerson AI and machine-learning algorithms have determined the 12 most prevalent types of customer interactions that occur between consumers and telecom companies. Our guide outlines them all, so you know which parts of the customer experience to automate first.

Cover of the guide to conversational AI and chatbots in the telecom industry

Your guide to telecom chatbots and automation

Of the conversations analyzed, 65% were found to be suitable for chatbots in the telecom industry, and they are great opportunities to start capturing expense savings through automation. LivePerson recommends these use cases as a starting point to building world-class AI-powered tools. Download our guide to learn how and where to get started.

Download now