From AI Experimentation to Predictable CX ImpactLivePerson Customer Advisory Board, London
Customer experience leaders have spent the last several years exploring the potential of AI — piloting new tools, testing use cases, and building internal momentum. But as the market matures, expectations have shifted. Experimentation is no longer enough. The focus now is on delivering predictable, measurable outcomes that drive real business impact responsibly.
This Customer Advisory Board event will bring together a select group of our most innovative customers to discuss how organizations are moving beyond isolated AI initiatives into scalable, repeatable strategies grounded in strong governance. Together, we’ll explore what it takes to operationalize AI across the customer journey — balancing innovation with control — while improving agent performance, reducing costs, increasing customer satisfaction, and driving revenue.
May 18-19 2026 | London, UK
Join the CAB experience
The Agenda
7:00 – 9:00 pm
The Standard, London
Kick off the CAB experience with an evening of canapés, conversation, and connection. Meet your fellow CAB members and LivePerson’s executive team at The Standard, London hotel on the Double Standard terrace.
7:45 – 9:00 am
Breakfast at Google London Pancras Square
Travel to 6 Pancras Square to meet your fellow CAB members for breakfast ahead of the meeting. A car will be waiting in the lobby of the hotel at 7:45 am to take us there.
9:00 am – 4:30 pm
Customer Advisory Board Meeting
Join us for a closed-door, highly interactive day focused on how CX teams are moving from AI experimentation to predictable, measurable outcomes that drive real business impact. Catered lunch and refreshments will be provided throughout the day.
Sessions include:
• From pilot to production: why most AI initiatives stall, and how to scale successfully
• CAB member spotlight + open discussion: real stories from peers and candid exchange
• LivePerson roadmap discussion
• Interactive workshop
• AI governance & risk: what leaders need to get right before scaling
• LivePerson fireside chat with Google: a forward-looking view on agentic CX
4:30 – 5:30 pm
Terrace
Keep the conversation going while you share drinks and light bites on the terrace with your fellow CAB members and LivePerson leadership, co-hosted by Google leadership.
6:00 pm – 9:00 pm
The Frog
Indulge in a private dining experience and meaningful conversations with your peers at Michelin-rated Frog by Adam Handling, 34-35 Southampton St., London.
Connect with the LivePerson team
John Sabino
CEO
Kevin Meeks
Field President, Chief Revenue & Customer Officer
Chris Mina
Chief Technology &Product Officer
Monica Greenberg
Chief Legal & Administrative Officer
Scott Cummings
VP, Customer Solutions & Success – EMEA
Mai-Anh Vu Peterson
CX Strategy Lead – EMEA
Tom Durbin
Sr. Principal Solutions Consultant
RSVP
We’d love to see you at the CAB event!
Connect with a curated, global group of peers who are actively working through the same challenges: scaling AI, proving ROI, and raising the bar on customer experience.