From AI Experimentation to Predictable CX ImpactLivePerson Customer Advisory Board, London
Join an exclusive group of CX leaders in London for our Customer Advisory Board, where we’ll explore how leading organizations are evolving from AI experimentation to delivering scalable, measurable business outcomes.
Through candid discussion and peer exchange, we’ll unpack what it takes to operationalize AI across the customer journey — striking the right balance between innovation and governance — while enhancing agent performance, increasing customer satisfaction, and driving meaningful revenue growth. And because the best conversations don’t just happen in the boardroom, we’ve built in time to connect, unwind, and build meaningful relationships.
May 18-19 2026 | London, UK
Join the CAB experience
The Agenda
3:00 pm
Check-In
We are delighted to provide hotel accommodations at The Standard, London (10 Argyle St, London) for the duration of your stay. Check-in begins at 3:00 PM.
7:00 – 9:00 pm
Welcome Reception
Kick off the CAB experience with an evening of canapés, conversation, and connection. Meet your fellow CAB members and LivePerson’s executive team on the Double Standard terrace at The Standard, London.
8:30 – 9:30 am
Breakfast at Google London – Pancras Square
Travel to 6 Pancras Square to join your fellow CAB members for breakfast ahead of the meeting. A car will be waiting in the hotel lobby at 8:15 AM to take you there.
9:30 am – 4:30 pm
Customer Advisory Board Meeting
Join us for a closed-door, highly interactive day focused on how CX teams are moving from AI experimentation to predictable, measurable outcomes that drive real business impact. Catered lunch and refreshments will be provided throughout the day.
Sessions include:
• From pilot to production: why most AI initiatives stall, and how to scale successfully
• CAB member roundtable: real stories from peers and candid exchange
• Interactive workshop
• LivePerson fireside chat with Google: a forward-looking view on agentic CX
• And more!
4:30 – 5:30 pm
Terrace
Continue the conversation over drinks and light bites on the terrace with your fellow CAB members and LivePerson leadership, co-hosted by Google.
6:00 pm – 9:00 pm
Frog by Adam Handling
Enjoy a private dining experience and meaningful conversations with your peers at the Michelin-rated Frog by Adam Handling, 34–35 Southampton St., London.
Say goodbye and depart at your convenience. Check-out is at 12:00 PM.
Connect with the LivePerson team ahead of CAB
John Sabino
CEO
Kevin Meeks
Field President, Chief Revenue & Customer Officer
Chris Mina
Chief Technology &Product Officer
Monica Greenberg
Chief Legal & Administrative Officer
Hannah Cassidy
VP of Sales and GTM – EMEA
Scott Cummings
VP, Customer Solutions & Success – EMEA
Mai-Anh Vu Peterson
CX Strategy Lead – EMEA
Tom Durbin
Sr. Principal Solutions Consultant
RSVP
We’d love to see you at the London CAB event!
Connect with a curated, global group of peers who are actively working through the same challenges: scaling AI, proving ROI, and raising the bar on customer experience.