Supplement your voice offering with chat and messaging
If you present messaging and calling side by side 8 of 10 consumers prefer messaging when they need to contact a business. Through LivePerson’s BPO partner program, you enable your customers to communicate with their consumers on all the world’s most popular messaging channels: SMS, Facebook Messenger, Apple Business Chat, and WhatsApp along with websites and mobile apps. Conversational experiences through these channels have proven to increase conversions by up to 3X and decrease customer care costs by up to 48%.
Increase agent concurrency and efficiency
Your agents can only take one phone call at a time. With chat and messaging, they can manage up to 40 conversations at once. And you can handle an even greater volume of conversations at 1/10 of the cost when you layer in AI-powered chatbots. Up to 70% of conversations can be handled by a chatbot, allowing your agents to focus on more high-value, sophisticated requests.
A single place to manage all your conversations
Agents and chatbots work together in a single web-based workspace to handle conversations across all your clients’ messaging channels. Agents can easily handle multiple conversations at once from their desktop or mobile device. And with the ability to monitor chatbot conversations in real time, agents can intervene when necessary to maintain a positive consumer experience and to help improve chatbot performance over time.
Earn high-margin recurring revenue
We charge you a wholesale cost and you mark it up as you see fit, earning a 30%+ margin on all solutions and add-ons you resell. Bundling chat, messaging and AI-powered chatbots into your existing voice offering solidifies your relationship with clients by helping them keep up and stay connected to consumers in this age of digital transformation. You can charge for solution implementation, optimization and ongoing support — easily performed by you with little expertise required.
Interested in other types of LivePerson partnerships?
Solution provider partners
Solution providers looking to sell LivePerson technology to earn high-margin recurring revenue. Learn More
Digital agency partners
Digital agencies looking to drive a higher conversion rate for clients by referring them to LivePerson. Learn More
Technology software and platform providers looking to develop and promote apps, extensions, and integrations that leverage LivePerson technology. Learn More