Make AI-powered chatbots even more intelligent with
real-time agent feedback

AI Annotator makes it easy to train bots when they fail to understand consumer inquiries. The result? Smarter bots that automate more conversations and enhance customer experiences.

Agents are the best chatbot coaches

Even the best bot builder can’t build an automation that recognizes every consumer inquiry right away. That’s why continuous coaching is key to crafting the best experiences. AI Annotator uses machine learning to flag consumer intents that bots don’t understand, so agents can label the intent as they resolve the inquiry — all in real time, no coding required.

Using the Agent Workspace to help understand user intents

Update intent training for improved chatbot performance

Intent tuners can quickly use the agent-annotated messages to update the intent model in Intent Builder.

View of updating intent models based on agent-annotated messages

Chatbots become even more powerful

The resulting improved intent models give bots a better understanding of consumer statements, improve containment rates, and boost consumer satisfaction — with a fraction of the effort.

Example of a conversation with a Chatbot