AI Annotator makes it easy to train bots when they fail to understand consumer inquiries. The result? Smarter bots that automate more conversations and enhance customer experiences.
Even the best bot builder can’t build an automation that recognizes every consumer inquiry right away. That’s why continuous coaching is key to crafting the best experiences. AI Annotator uses machine learning to flag consumer intents that bots don’t understand, so agents can label the intent as they resolve the inquiry — all in real time, no coding required.
Intent tuners can quickly use the agent-annotated messages to update the intent model in Intent Builder.
The resulting improved intent models give bots a better understanding of consumer statements, improve containment rates, and boost consumer satisfaction — with a fraction of the effort.
Configure, detect, and analyze consumer intents in real time.
Easily build automated conversation flows with our comprehensive and intuitive point-and-click interface.
Use intent and contextual data to determine the best bot, agent, or other resource to handle a conversation.