Program the Conversational Cloud with LivePerson Functions

Augment the cloud to meet the needs of your business with streamlined system integrations, custom conversational experiences, and workflows.

Code example of a LivePerson Function in Conversational Cloud

Serverless customization and integration

LivePerson’s open platform is made more powerful with Functions. It’s faster and easier to customize conversational experiences and workflows without ongoing maintenance and hosting overhead. LivePerson Functions listens for conversational events and executes customized tasks based on a brand’s specific requirements. Integrating with APIs, Functions can be used to retrieve or write data to CRMs and other external systems to support a wide range of customizations.

A graph displaying how Functions listens for conversational events

Create customized conversational journeys for consumers

Advanced routing

Route conversations to specific bots or humans based on customer profile, status, and other contextual data.

Custom notifications

Automatically send conversation transcripts to specific teams or managers for additional oversight, learning, or follow-up.

Business system triggers

Update CRMs and other business systems based on specific actions or conversation outcomes.

Scale your conversational operations

LivePerson Functions runs on the enterprise-grade infrastructure of the Conversational Cloud. This functions as a service (FaaS) capability helps brands more rapidly scale their conversational operations, and works with Conversation Builder, Dynamic Routing, Conversation Manager, and many other LivePerson services. The web-based editor and command line interface makes writing and debugging code frictionless and seamlessly integrates into existing development processes.

LivePerson experts guide every step of your transformation

Choose the function you want to perform from a predefined list.

Customize the code in the template and deploy to LivePerson servers.

Function is triggered when a specific outcome occurs.

Information is pulled or passed to and from CRMs or other business systems.