Messaging Channel Integration

Add convenience with Google Business Messaging API integration

The Conversational Cloud® makes it easy for consumers to make reservations, book appointments, and get answers to questions in messaging channels they already use every day — including discovery on multiple Google entry points.

Discovery of messaging on Google Maps with Google Business Messaging API
Message button highlighted as part of Google Business Messaging API integration

Reach more consumers

The Google Business Messaging API enables consumers to message brands directly from Google Maps and location-based Google search results on iOS and Android devices. 8 out of 10 people choose messaging over voice when compared side by side, which helps brands organically reduce call volume while handling more interactions at the zero moment of truth.

illustration of AI brain for our omnichannel messaging platform

Scale messaging interactions with Conversational AI

Automate consumer interactions on the most popular messaging channels without hiring an army of agents. We will help you understand consumer intents and how well you’re fulfilling them, so you can build a Google My Business chatbot that works together with your human experts to generate leads, drive sales, and build loyalty across channels.

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Consumers want to message, LivePerson’s Google Business Messaging API integration makes it easy

Engage in the moments that matter most

Consumers searching for your brand can initiate messaging conversations from Google My Business or Google Maps listings — no need to call or navigate to your site or app.

Go “contactless” with location-based conversations

Help consumers before they come in by checking in-store stock, scheduling appointments, organizing curbside pickup, updating reservations, and more.

More conversations, less development

Get up and running in no time with Google’s built-in interface. No brand development required to take advantage.