The Conversational Cloud makes it easy for consumers to get answers to questions and take action in messaging channels they already use every day — including SMS messaging.
Available natively on most mobile phones, SMS texting is an easy, almost universal entry point into the world of messaging.
Automate consumer interactions on the most popular messaging channels without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty.
Convert inbound calls to text messages
Offer callers “press 1 to send us a text message.” 8 out of 10 people prefer messaging to voice — cut your expensive call volume in half in 100 days.
Target prospects and re-engage customers
Use SMS text message marketing to send promotions, offers, and campaigns in messaging channels where open rates are 98% and response rates are 45%, far greater than email.
Create Conversational Ads, bypass the landing page
Drive prospects to conversations instead of low-converting landing pages. Make it easy for them to get answers and make purchases.
The CMI Group uses SMS for better debt collection
Instead of repeated calls about late payments, CMI uses SMS for friendly reminders — reaching 5x more consumers.
Measure and improve your conversations
Our AI engine tracks every consumer inquiry and delivers actionable data to make fast optimizations.
An expert guide to becoming Conversational
We wrote the book on how to transform into a fully conversational business.