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AI Chatbot Toolset

More than just an AI chatbot, you need Conversational AI

Automate and scale consumer interactions on the most popular messaging channels without hiring an army of agents. We will help you deliver engagements so useful and personalized that they feel Curiously Human™.

illustration of AI chatbots built with LivePerson's AI toolset

Intent Manager

Discover and understand what consumers really want

Intent Manager makes it possible to understand your consumers’ intentions in real time, how well you’re fulfilling them, and those that can be easily automated.

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Configuring order status bot without coding skills in our chatbot builder

Conversation Builder

Easily build an AI chatbot to automate conversations

Build AI-powered chatbots that work together with human experts to fulfill your consumers’ intentions at scale. Create these automated conversation flows with Conversation Builder®, our comprehensive and intuitive chatbot builder with a point-and-click interface — without the need of advanced coding skills.

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Configuring an integration in our chatbot builder, Conversation Builder, part of our chatbot software

Conversation Builder

A flexible bot management tool

Build AI chatbot conversation flows once, and run them on every messaging channel. Easily integrate into any back-end system, including CRM, scheduling tools, order and inventory management systems, payment platforms, and more.

Humans and AI chatbots work together to deliver the best customer experience

Conversation Assist

Our Conversation Orchestrator looks across agents’ conversations and recommends the best AI bot or content to respond.

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Bot Human Tango™

Both humans and bots can contribute to conversations. The Conversational Cloud® allows the seamless handoff from one type of agent to the other, and all can be managed in one workspace, the Conversation Manager.

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Agents as bot managers

Human agents make the best bot managers. With the Conversational Cloud, they can oversee conversational chatbots and even label misunderstood intents with AI Annotator.

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Curiously Human AI chatbot experiences, built by brands

AI chatbot FAQs

An AI chatbot is the actual digital system, a rules-based program or “robot,” if you will. It is created and trained to provide automated responses in specific interactions. Conversational AI is the art and science behind a chatbot platform — the natural language processing and machine-learning tools that can make these virtual agents feel more human-like and helpful on messaging channels.

With natural language understanding, conversational chatbots can understand the context and intent of conversations and provide relevant answers across messaging apps and channels. Today, many consumers do not want to spend the time to find what they need on a website, they would rather just ask someone. But it’s not always necessary to have customer service agents respond to simple questions or routine tasks when an AI chatbot can do it quickly without a queue. After all, about 53% of respondents in a market-wide consumer study said that waiting too long for replies is the most frustrating part of interacting with businesses. With the help of artificial intelligence in the form of an AI chatbot, brands can answer questions quickly, leading to both greater customer satisfaction and time saved by your agents, so they can deal with the truly complex issues customers have.

While AI chatbots don’t replace human-to-human interactions, they help brands respond faster and scale so they can support more customers overall. This automated efficiency in a contact center can lead to reduced operating expenses and even improved revenue. When chatbots pair with a Conversational AI approach across messaging channels, they can reduce a brand’s cost per conversation by as much as 50% vs. voice, increase first-contact resolution rates by 15%, improve average order value by 20%, reduce cart abandonment, and improve conversion rates by 10x.