AI Chatbot Toolset

More than just AI chatbots, it’s Conversational AI

Automate and scale consumer interactions on the most popular messaging channels without hiring an army of agents.

illustration of AI chatbots built with LivePerson's AI toolset

Intent Manager

Discover and understand what consumers really want

Intent Manager makes it possible to understand your consumers’ intentions in real time, how well you’re fulfilling them, and those that can be easily automated.

Intent Manager
Configuring order status bot in our chatbot builder

Conversation Builder

Easily build an AI chatbot to automate conversations

Build AI-powered chatbots that work together with human experts to fulfill your consumers’ intentions at scale. Create these automated conversation flows with Conversation Builder®, our comprehensive and intuitive chatbot builder with a point-and-click interface.

Conversation Builder
Configuring an integration in our chatbot builder, Conversation Builder.

Conversation Builder

A flexible bot management tool

Build AI chatbot conversation flows once, and run them on every messaging channel. Easily integrate into any back-end system, including CRM, scheduling tools, order and inventory management systems, payment platforms, and more.

Humans and AI chatbots work together to deliver the best customer experience

Conversation Assist

Our Conversation Orchestrator looks across agents’ conversations and recommends the best AI bot or content to respond.

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Bot Human Tango™

Both humans and bots can contribute to conversations. The Conversational Cloud® allows the seamless handoff from one type of agent to the other, and all can be managed in one workspace.

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Agents as bot managers

Human agents make the best bot managers. With the Conversational Cloud, they can oversee bot conversations and even label misunderstood intents.

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