Instead of missing calls or making your consumers wait on hold, give them the option to “press 1 to start a messaging conversation.”
Voice to Messaging gives consumers the ability to instantly transfer from a phone call to an SMS text or other messaging channel by selecting an option in the IVR or automated attendant. One agent can only handle one phone call at a time; messaging offers far greater concurrency.
Automate consumer interactions on the most popular messaging channels without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty.
MDabroad reduces calls from patients and providers
Shifting caseload management from calls and emails to WhatsApp conversations led to an 18% increase in the number of cases handled per agent.
Bankwest increases agency concurrency by 3X
Moving callers from the IVR to in-app messaging has led to greater agent efficiency and world-class CSAT, peaking at 93%.
Everyone has a favorite channel
Don’t make consumers call or go online. Meet them in their preferred channel.
Measure and improve your conversations
Our AI engine tracks every consumer inquiry and delivers actionable data to make fast optimizations.
Reduce call volume with Apple’s Chat Suggest
Intercept calls before they reach the IVR. Those who tap to call your number on a website or email are prompted to message instead.