REPORT

Infographic: 2020 survey of consumer preferences around insurance

See what 2,500+ consumers in the U.S., U.K., and Australia say they want from their insurance providers.

Infographic stat: 75% of consumers prefer to have a conversation with their insurer before making a purchase.
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With almost half of consumers admitting that the COVID-19 pandemic has them rethinking their medical and life insurance policies, it’s essential for insurers to build trust and increase convenience. This infographic points out key steps insurance providers can take to do that conversationally with AI-powered messaging, based on what consumers want most. In fact, consumers say they would purchase more from companies that provide these messaging options!