Report

How consumers view bots in customer care

Learn what 5,000+ consumers in 6 markets worldwide thought in 2017 about their experiences using AI and bots and the channels they prefer to use for customer service.

bots in customer care stats

In April 2017, LivePerson commissioned a survey of 5,002 global consumers ages 18 and older who had used a bot to connect with customer service 3 or more times within the previous year. Read the full report to learn how messaging and AI-powered bots can play into customer satisfaction, from wait times to perceptions, bot vs. human preferences, and more.