GUIDES AND REPORTS

How consumers view Conversational Commerce and AI in 2020

A global survey of 5,000+ consumers shows how this turbulent year has changed their attitudes and behaviors when it comes to messaging, AI, and chatbots.

How consumers view Conversational Commerce and AI in 2020
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Global interest in messaging with brands is at an all-time high

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Consumers of all ages report increased interest in messaging with brands

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Conversational AI use cases are expanding from customer care into marketing and sales

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Read more about consumers’ conversational preferences in the report you can download above.