GUIDES AND REPORTS
How consumers view Conversational Commerce and AI in 2020
A global survey of 5,000+ consumers shows how this turbulent year has changed their attitudes and behaviors when it comes to messaging, AI, and chatbots.
Global interest in messaging with brands is at an all-time high
Consumers of all ages report increased interest in messaging with brands
Conversational AI use cases are expanding from customer care into marketing and sales
Read more about consumers’ conversational preferences in the report you can download above.