webinarTop 3 CX and conversational AI trends in 2026
Start 2026 with the insights you need to unlock the value of AI across CX and contact centers combined with the ability to justify budget for AI.
January 27, 2026
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What you’ll learn
Kick off 2026 with clarity
Join LivePerson CEO, John Sabino, and CX strategy expert, Nathalia Saliba Dias, hosted by Riah Lawry, Sr Manager, Brand Marketing, to discover the top three CX trends that will shape how you prioritize AI adoption and approach CX budget challenges.
Understanding these trends is critical for transforming AI from an experiment into an engine for growth, ensuring your strategy survives strict budget scrutiny while delivering consistent, high-quality customer experiences.
The year of predictable AI
Predictability is one of the top trends that will benefit CX and contact center teams in 2026. GenAI often stalls in security and review cycles. Learn how to move AI into customer-facing uses with an approach that works.
The rise of multi-vendor, multi-modal CX ecosystems
Learn how to balance innovation with control by orchestrating multiple AI providers, effectively optimizing costs and reserving powerful tools for complex interactions.
CX budget challenges collide with justifying GenAI value
Tighter budgets and higher scrutiny demand that every AI initiative proves measurable ROI rather than relying on vague promises of future benefit. See what works to validate AI value.
Meet the speakers
John Sabino
CEO – LivePerson
Nathalia Saliba Dias
Director, CX Strategy – LivePerson
Riah Lawry
Sr Manager, Brand Marketing – LivePerson
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