GenAI Webinar: How United Airlines made their CSAT soar ✈

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On-demand launch: Contact center transformationTransform your contact center by putting humans first

Ready to spark a contact center transformation? Together, let’s turn the humble agent workspace into a conversational command center for voice and digital customer conversations. Learn how to drive ROI and customer satisfaction with generative AI, supercharge agent productivity, and deliver personalized customer interactions at scale alongside the world’s greatest enterprises.

Original broadcast date: October 23, 2024
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Hear success stories from innovative LivePerson customers

Signet customer speaker for event on contact center transformation

Madhura Deshpande

Vice President, Digital Shopping & Sales – Signet Jewelers

Jacob Coull

AVP, Contact Center Product Owner – Frost Bank

BECU customer speaker for event on contact center transformation

Elise Barron

Sr. Product Manager, Conversational AI and Messaging – BECU

Mr. Cooper Group customer speaker for event on contact center transformation

Chris Moloney

CMO & SVP – Mr. Cooper Group

What you’ll learn

Superheros wear capes. Super agents use generative AI.

The world’s largest brands are in the midst of a fundamental shift in how they do business — starting in the contact center. That’s why we are focusing this Spark event on essential tools for unifying customer experiences across voice and messaging.

The ROI of AI

Hear how global leaders are harnessing the power of AI to consolidate costs, deploy AI safely, and simply deliver the modern experiences customers want. 

Adopting a transformation mindset

Learn how agent-facing AI can swiftly drive value for tech-savvy customers within a contact center — and across the enterprise.

Bringing voice to the digital fold

Start serving your customers the way they want to be served. Discover how to deliver faster, better customer experiences by shifting the right conversations to digital communication channels.

Get a first-hand look at new capabilities for your contact center transformation

new capabilities for contact center transformation

Agent Workspace for voice & digital

Bring your existing best-of-breed voice provider to our best-in-class Agent Workspace. Now voice agents can take calls directly in the workspace, allowing you to unify contact center technology and the customer experience for voice and messaging across digital channels.

Generative AI Copilot

Supercharge your agents with the latest generative AI-powered digital technologies, fine-tuned for enterprise contact centers. Safely enhance contact center operations and agent productivity with LLM-powered suggestions, summaries, translations, and so much more.

Conversational Intelligence

Dive deeper into understanding customer expectations and what they are talking about across voice and digital. Get intuitive out-of-the-box reporting, see agent efficiency metrics, plus consolidate 15+ tools for simplified analytics throughout the entire customer journey.

Learn from LivePerson experts

John Sabino

CEO – LivePerson

Ruth Zive headshot

Ruth Zive

CMO – LivePerson

Kevin Meeks

CCO – LivePerson

Alex Kroman

CTO – LivePerson

Linh Tran

SVP Technical Product Management – LivePerson

Ittai Geiger

Director, Product Marketing – LivePerson

Thanks for your interest! You can watch the full recording below.

Get happier agents today

Contact center transformations can assist your agents and customers, while delivering measurable results. Watch the recording to see the latest digital transformation tools available, and hear how they’ve helped enterprise leaders already.

agents experiencing a contact center transformation fist-bumping to celebrate the use of an enterprise managed services provider for contact center solutions