LIVE webinarFrom Cost Centre to Growth Engine: Generative AI in the Contact Centre
Join us live for a candid Q&A on the new mandate reshaping customer experience: measuring retention rather than containment, outcomes rather than efficiency, and whole journeys rather than one-off answers.
See what separates the brands getting real results from generative AI from everyone else.
August 25, 2026
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What you’ll discover
Walk away with a clearer definition of success for an AI-first contact center, a practical model for designing around customer outcomes, and real examples of brands already making the shift.
A new scorecard for CX
The metrics most contact centers run on, containment and handle time, were built for a world where humans handled every interaction. We’ll show why they now work against your best agents, and what to measure instead.
A model for designing around outcomes
Efficiency alone rarely builds loyalty. We’ll walk through a simple, repeatable model for designing experiences around what customers actually came to do, so AI moves past answering questions to getting things done.
Proof from brands already getting it right
See what changes when AI carries the load instead of adding to it, from lower agent attrition and higher satisfaction to the authentic upsell conversations that surface once agents finally have room for them.
Meet the speakers
Kevin Wordon
VP of Solutions and Success, LivePerson
Maia Capello
Sr. Solutions Marketing Manager, LivePerson
Save your seat at the virtual table
Join experts from LivePerson for an in-depth conversation about what it actually takes to succeed with the right mix of voice, messaging, and automation in 2026.
Can’t attend live? Register anyway, and we’ll send you the recording.