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on-demand WebinarFrom ATMs to AI: A digital banking journey with Fifth Third Bank

Fifth Third Bank’s digital banking virtual assistant Jeanie, delivers a 95% accuracy rate. Learn how their AI agent enhances customer experiences and operational efficiency, creating a new financial services industry standard for customer service.

Original Broadcast: August 20, 2024
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digital banking messaging menu, explaining the basic banking functions they can help with

Growing digital banking services

Discover how Fifth Third developed their sophisticated virtual assistant, Jeanie, which accurately understands over 150 customer intents and 30,000 phrases, achieving a 95% accuracy rate.

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What we’ll explore

Building blocks for empathetic AI bots

Fifth Third started developing their online and mobile banking bot by analyzing 6 months of conversations to determine the top banking industry customer intents and focusing on the current agent process.

Agent tools that deliver

Learn how using the Agent Private Message functionality and refining the pre-defined content library ensured accuracy for customers while drastically improving the agent experience.

Where does the digital transformation stop?

See their vision for enhancing today’s CX and customer satisfaction, including what’s going live in the near future. (Hint: expansion is on the horizon for Jeanie and online banking services.)

Meet the speakers

Alex Henline

AI / LLM Product Manager – Fifth Third Bank

Maia Capello

Product Marketing Manager – LivePerson

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