On-demand WEBINARDrive GenAI adoption: Lessons from the largest personal injury law firm in the U.S.
Join us to learn how one of our customers, Morgan & Morgan, leverages generative AI (GenAI) applications to handle millions of customer inquiries while maintaining the personal touch required to build trust. See exactly how responsible GenAI adoption can empower your team and deliver measurable improvements through intelligent automation.
Original broadcast: July 23, 2025
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WHAT YOU’LL LEARN
Drive organizational buy-in and implement GenAI that transforms customer experiences at scale
Discover how GenAI delivers tangible results across all customer touchpoints when implemented responsibly. Learn actionable strategies first-hand from a business that successfully enhanced customer experience while maintaining strict confidentiality standards and boosting operational efficiency.
Drive stakeholder support and deploy intelligent workflows
Learn proven strategies for securing organizational commitment to AI initiatives and overcoming GenAI adoption resistance. Experience how intelligent conversational workflows ask qualifying questions while maintaining professional standards and confidentiality.
Implement smart routing and sentiment detection systems
Watch how AI-powered routing connects customers to the right specialists after intelligent triage. See how sentiment detection flags high-stress situations for immediate human intervention, ensuring customers feel heard and guided from their first interaction.
Transform team performance with responsible GenAI
Hear how GenAI adoption enhances rather than replaces professional capabilities, balancing automation with human oversight. From consistent tone and emotional intelligence to predictive support for repetitive questions, learn how AI helps your team deliver more efficient, accurate customer support while maintaining the human touch.
Meet the speakers
Stephanie Rosario
Director of Service Delivery – Morgan & Morgan
Anthony Solis
Director of Technology – Morgan & Morgan
Nathalia Saliba Dias
Director of CX Strategy – LivePerson
READY TO TRANSFORM YOUR CUSTOMER ENGAGEMENT STRATEGY?
Watch the recorded webinar now
Explore how responsible GenAI implementation works in real scenarios for enterprises handling high-volume, high-emotion customer interactions. Whether you’re focused on improving efficiency, enhancing customer satisfaction, driving organizational buy-in, or scaling personalized experiences, you’ll leave with practical insights you can implement right away.