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Operating a remote contact center during the coronavirus outbreak

Learn about the practicality of remote work and other risk considerations for contact center operations.

Original Broadcast Date: March 12, 2020
remote contact center worker responding to a service issue
doctors discussing an issue

A viral threat

Outbreaks of new virus infections like coronavirus (or COVID-19) are always of public health concern. For contact centers, with sometimes large groups working together in close quarters, the risk of exposure may be particularly troubling.

office building

Preparation measures

Contact center operators should prepare to respond to varying levels of severity over indefinite timelines and refine business response plans as needed. In this webinar, we’ll:

• Discuss potential implications of the COVID-19 threat on contact center operations. 

• Review official risk mitigation strategies and their potential impacts on contact center operations.

• Discuss the feasibility of practical solutions, such as remote contact center work and automation, for adhering to official guidance while continuing to fulfill the contact center’s mission.

During the event, you’ll hear from contact center operations experts

Mel Longdon headshot

Melanie Longdon

SVP Transformation


Alan Ranger

VP Global Market Development