ON-demand webinarTesting and validating AI agents with synthetic customers
Discover how synthetic customers can detect AI hallucinations, ensure compliance, and serve as your competitive differentiator in an enterprise AI deployment. Learn real data-driven approaches to AI governance that protect your brand while optimizing performance.
Original Broadcast: August 26, 2025
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What you’ll learn
Synthetic data for testing: The next evolution in AI and machine learning
In this session, we’ll explore how creating synthetic customers revolutionizes AI agent testing. You’ll learn three critical use cases that ensure performance, compliance, and competitive advantage in enterprise deployments.
Detect AI hallucinations before they reach customers
Learn how advanced AI simulations can measure hallucination rates and identify failure points without exposing actual consumers to risk. Discover testing methodologies that go beyond simple messaging to cover full conversational scenarios, based on real customer behavior.
Synthetic customers as compliance and governance tools
Explore how synthetic users go beyond training data and function as “mystery shoppers” for your AI agents, providing continuous monitoring for compliance violations, brand consistency, and regulatory adherence. See real examples of how leading enterprises use this approach for risk management.
Differentiate artificial intelligence through robust testing
Understand why comprehensive AI-generated testing creates a sustainable competitive advantage. Learn how synthetic customer data from global brands delivers superior performance benchmarking and recommendation accuracy compared to traditional testing methods.
Meet the speakers
Ethan Selfridge
Head of AI – LivePerson
Chad Gorman
VP of Customer Success – LivePerson
Watch the on-demand recording
Sign up to watch how synthetic customers offer data-driven validation, building trust in your customer experience while delivering superior performance at enterprise scale.