ON DEMAND webinarWhat high-performing brands get right about voice, messaging, and automation
Join us for an engaging session that breaks down the exact patterns separating the leaders from the teams falling behind, backed by real experiences and results.
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What you’ll discover
Discover how the best brands guide every conversation to the right channel, at the right moment, for the outcome that matters most.
Right-channel your CX
Know when to pick up the phone and when to message. Understand the real strengths of voice and messaging, so you route each conversation to the channel that serves it best.
The right balance between humans and AI
Design channel transitions that don’t lose the thread. Learn how to carry context across a channel hop, so customers never repeat themselves and never feel the seams.
Lessons from real transformations
See how leading brands align their channel strategy to what the customer is trying to accomplish, turning a fragmented experience into one clear path.
Meet the speakers
Andrew Kollmorgen
Director, Field Architecture, LivePerson
Riah Lawry
Sr Manager, Global Brand Marketing, LivePerson
Watch the recording now
Register to see what it actually takes to succeed with the right mix of voice, messaging, and automation.