LIVE webinarWhat high-performing brands get right about voice, messaging, and automation
Join us for a live, benchmark-style session that breaks down the exact patterns separating the leaders from the teams falling behind, backed by fresh market data and real transformation results.
August 13, 2026
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What you’ll discover
Walk away with the benchmark framework that separates high-performing contact centers from the rest, a clear view of where leading teams invest in voice, messaging, and automation, and a proven playbook to shift voice conversations to digital without a costly rip-and-replace.
The new investment map
See where leading teams put their money for 2026. Customer analytics dashboards, AI-backed agent assist, and quality monitoring are climbing fast in value, according to Gartner’s 2025 State of the Customer survey. We’ll show you which capabilities top performers prioritize, and why.
The right balance between humans and AI
Get a repeatable framework for the mix: understand what customers want, connect your channels and systems, assist agents with real-time AI, and automate for continuous improvement. See how generative AI copilots free your best agents for the complex, high-value work only they can do.
Lessons from real transformations
Walk through the Hyundai Capital America story. The team drove 15% to 20% of call volume to messaging, contained 90% of conversations with a payment chatbot, and hit an 83% CSAT score, all while staying on track to lift collections by 20%. We’ll cover what made it work, and the mistakes to skip.
Meet the speakers
Andrew Kollmorgen
Director, Field Architecture, LivePerson
Riah Lawry
Sr Manager, Global Brand Marketing, LivePerson
Save your seat at the virtual table
Join experts from LivePerson for an in-depth conversation about what it actually takes to succeed with the right mix of voice, messaging, and automation in 2026. u003cbru003eu003cbru003eCan’t attend live? Register anyway, and we’ll send you the recording.