SYNTRIX FOR LEARNING & DEVELOPMENTAgent readiness you can prove, before the first live call
Agents can pass the quiz and still freeze on their first live call. Syntrix closes that proficiency gap with hyper-realistic synthetic customers, building real behavioral readiness in a safe environment before it ever reaches a queue.
Shorten ramp time, cut nesting attrition, and certify readiness across in-house and BPO teams against one standard. 68 to 77% of contact center operating cost is frontline labor, and readiness is the lever that protects it.
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Don’t assume agents are ready.
Prove it, continuously.
Test
Agents rehearse real customer interactions against lifelike synthetic personas before any live call
Evaluate
Objective behavioral scoring surfaces gaps in empathy, troubleshooting logic, and policy adherence
Verify
Scorecards and analytics turn every session into actionable readiness insight
Validate
Prove each agent meets your readiness and compliance bar before they handle live customers
Demonstrate AI readiness and launch with confidence
Syntrix is the pre-production flight simulator for your contact center. Agents build conversational muscle memory against realistic scenarios, so they don’t just know what to say, they know how to think on a live call.
Stronger conversations from day one lift FCR, lower handle time, and improve CSAT, NPS, and HCAHPS.
Estimated impact on performance and costs
30%
reduction in agent ramp time
Up to $35K
total cost savings per agent
60%
faster bot testing cycles
Syntrix: Know every conversation is ready before it happens
Replace the firehose with real practice
New hires drown in product knowledge, scripts, and rules before they ever speak to a customer, and most of it evaporates. Syntrix is the active practice layer that sits after your LMS, confirming agents can run the playbook live where the LMS only confirms they read it.
They rehearse against lifelike synthetic customers and navigate your systems in one exercise, honing the skills that bring ramp time down.
Scale realistic roleplay without the manual burden
Traditional role-play doesn’t scale, and agents dread being watched. Syntrix is private, self-paced, and consequence-free, so they practice on their own terms and seek it out.
Generative personas with real emotional range and non-linear intent deliver the kind of realistic chaos a script tree cannot, consistently across every cohort and every seasonal surge.
Prove compliance before it gets tested live
An agent can pass a compliance quiz and still miss a required disclosure under live pressure, and in regulated industries one miss can trigger a fine or an audit.
Agents rehearse mandated disclosures, identity verification, and PCI-safe handling against simulated pressure, while real-time scoring builds an auditable record of readiness. With the average breach at $4.45 million and traditional QA sampling under two percent of calls, that record matters.
Turn practice into precise coaching
Every session produces objective behavioral data instead of a subjective trainer impression.
See the outcomes that matter across every conversation, then drill into transcripts and segment by agent to coach with precision, closing gaps before they reach QA. It shows up where leadership measures it, in FCR, handle time, and CSAT, and gives L&D hard numbers to prove ROI to the CFO.
Verify your AI, train your people,
and continuously improve
For AI Agents
Syntrix stress-tests AI agents against synthetic personas and complex edge cases before they ever interact with a real customer.
– Improve testing cycles by 60%
– Validate accuracy, tone, and compliance
– Generate the evidence risk and compliance councils need to move pilots to production
– Continuously evaluate digital and human performance against one standard
For Live Agents
A safe place to practice against realistic synthetic customers before they reach a real one.
– Cut ramp-to-proficiency time by up to 30%
– Build conversational confidence before the first live call
– Reduce early-stage nesting attrition by rehearsing high-stress scenarios risk-free
– Certify readiness consistently across in-house and BPO teams
Built to solve problems across your CX
Whether you’re onboarding cohorts, standardizing across vendors, or proving compliance, Syntrix gives every stakeholder the practice and evidence they need, and fits how these initiatives get funded across HR, CX Ops, and IT.
L&D training leaders
Close the proficiency gap, cut ramp time and nesting attrition, and turn training from a cost center into a measurable protector of the balance sheet you can take to the C-suite
CX ops, workforce management, and HR
Recapture onboarding payroll, about $3,500 per agent from a 30% faster ramp, lower cost per contact through stronger FCR and handle time, and preserve recruitment capital, since replacing an agent costs 3-4x their monthly salary.
Compliance, risk, and IT teams
Get an auditable record of agent compliance under pressure against GLBA, HIPAA, FDCPA, and PCI-DSS, with one standard across in-house and BPO teams. Deployment is light, cloud-native with SSO, and retires the cost of static CRM sandboxes.
