May 21 – 22, 2024
Agenda overview
Tuesday, May 21 – Hotel Nia
| time | event type |
|---|---|
| 6:30 – 9:30 pm | Welcome Reception |
Wednesday, May 22 – Computer History Museum
| time | event type |
|---|---|
| 9:30 – 10:00 am | Breakfast bar |
| 10:00 – 11:50 am | Morning learning sessions |
| 12:00 – 1:15 pm | Networking lunch |
| 1:30 – 3:30 pm | Main stage sessions |
| 3:35 – 5:25 pm | Afternoon learning sessions |
| 5:30 – 8:30 pm | Reception |
Tuesday, May 21
6:30 – 9:30 pm | Welcome Reception
Join fellow attendees and LivePerson’s executive team for delectables and drinks across Hotel Nia’s private courtyard.
Wednesday, May 22
Main Spark Event
Hear from brand leaders on their successes, learnings, and future plans with Conversational AI. Throughout this interactive program, you’ll have opportunities to ask questions to our speakers, discuss learnings with your peers, and share your own ideas with the group.
9:00 am
Travel to the Computer History Museum
Shuttles will be departing from Hotel Nia to The Computer History Museum at 9:00 am. For local attendees, ample parking is available on site.
9:30 – 10:00 am
Breakfast
Indulge in our breakfast bar before your day of learning and networking begins.
10:00 – 11:50 am
Morning learning sessions
Attend your first 2 learning sessions on “going omnichannel” with a thoughtfully curated cohort.
Bringing voice into the digital fold
Linh Tranh • VP, Product, LivePerson
Sean Pinegar • VP, Product Strategy & Innovation, LivePerson
Even in a digital-first world, there will always be a place for voice conversations. Hear how LivePerson is partnering with the industry’s leading CCaaS, UCaaS, and call center providers to deliver a best-of-breed omnichannel experience for your agents and customers. You’ll learn about our strategic partners and AI-powered voice solutions at every phase of the flywheel.
Understand to Connect: Putting conversational intelligence to work
Matthew Smith • VP, Analytics, LivePerson
Last year at Spark we unveiled a new suite of conversation data and analytics tools to drive customer insights, cost savings, and growth. Come see our latest innovations in conversational intelligence, including a faster way to capture and learn from your voice conversations and an all-new voice-to-messaging dashboard to help accelerate and measure your digital transformation.
12:00 – 1:15 pm
Networking lunch
Keep the conversations going over a gourmet multi-course lunch.
1:30 – 3:30 pm
Main stage sessions
Head over to the Hahn Auditorium for the Spark keynote, 3 memorable customer success stories, and an interactive connection break.
Keynote: The future of connected conversations
John Sabino • CEO, LivePerson
Ruth Zive • CMO, LivePerson
Joe Bradley • SVP & Chief Scientist, LivePerson
Spotify: Orchestrating a symphony of agent productivity
Rajiv Vellodi • VP of Global Customer Service, Spotify
Leonardo Menezes • Head of Engineering & Customer Service Tooling, Spotify
GoDaddy: Mastering the domain of CSAT through messaging
Casey Payne • Sr. Director, Care Technology Ops, GoDaddy
Kevin Meeks • CCO, LivePerson
Delta: Nonstop to digital — doubling down on messaging and great CX
Christopher Moten • General Manager of Reservation Strategy, Delta
3:35 – 5:25 pm
Afternoon learning sessions
Reconvene with your cohort for 2 more learning sessions on “conversation orchestration”
Orchestrating the customer journey
Nirali Amin • SVP, Global Solutions & Success, LivePerson
Kevin Wordon • Director of Strategy & Solutions Consulting, LivePerson
Conversations aren’t just about customer care — they’re the most personal and proactive way to reach and engage consumers throughout their journey with your brand. Learn how to leverage the power of conversations — and your connected customer data — to drive personalization and revenue across channels, starting with your own website and mobile app.
Meet your AI agent
Joe Bradley • SVP & Chief Scientist, LivePerson
In this hands-on, laptops-open workshop, you’ll learn how to “onboard” your first AI agent, an LLM-powered assistant that can safely and intelligently route conversations to the right channel, human, or bot — wherever it was built — based on your customer’s own words.
5:30 – 8:30 pm
Reception
Head down to the museum floor for a 5-star reception, including a private viewing of CHM’s Revolution exhibit starting at 6:30 pm.
7:00 – 8:45 pm
Shuttle departures
Shuttles will be departing back to Hotel Nia every 30-35 minutes, depending on traffic.