Survey reveals travelers eager for messaging when booking post-pandemic travel

Jared Eisenlohr headshot

Jared Eisenlohr

July 9, 2021


2 minutes

Woman walking through airport looking at her smartphone

Two thousand Americans participated in a post-pandemic travel survey, sharing the ways they’d like to interact with brands when booking flights, hotels, and other reservations. Messaging options — including SMS, WhatsApp, Apple Business Chat, Facebook Messenger, and brand websites and apps — are viewed as a convenient, preferred method for travelers of all ages to engage with their favorite travel brands.

Check out the infographic below for the types of messaging experiences you should be building to win hearts — and wallets — as travel surges back. (Open a printable version here.)
Learn more about how to prepare for the travel and hospitality surge with this digital report.