Messaging CHannel Integration

Put the power of Apple Messages for Business to work for your brand

The Conversational Cloud® makes it easy for consumers to make purchases and get answers to questions in messaging channels they already use every day — including a rich experience in Apple’s native Messages app.

Apple Messages for Business example conversation
man looking at his phone and smiling with a circle superimposed to the right that says 1.8 B iOS users worldwide.

Reach more consumers

With LivePerson’s Apple Messages for Business integration, you can enable over 1.8 billion Apple device users to discover your brand and start conversations from Maps, Spotlight, Message Suggest — and through buttons on your mobile app, website, emails, social channels, and QR codes.

illustration of AI brain for our omnichannel messaging platform

Scale messaging interactions with Conversational AI

Automate consumer interactions on the most popular messaging channels without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered automated agents that work together with your human experts to generate leads, drive sales, and build loyalty.

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Consumers want to message, our Apple Messages for Business integration makes it easy

Reduce call volume with Message Suggest

Intercept calls placed on iPhones before they reach the IVR. Consumers who tap to call your number from a website, search, or email are prompted to message instead.

Convert inbound calls to messaging conversations

Offer callers “press 1 to start messaging us.” 8 out of 10 people prefer messaging to voice — cut your expensive call volume in half in 100 days.

Make secure payments, share secure information

Provide consumers the ability to purchase directly in a conversation. Consumers securely log into their accounts with Apple Authentication and check out with Apple Pay.