Making life easier for people and brands everywhere through trusted Conversational AI

About us

LivePerson makes life easier for people and brands everywhere through trusted Conversational AI. Our Conversational Cloud platform empowers consumers to stop wasting time on hold or crawling through websites and message their favorite brands instead, just as they do with friends and family. Our 18,000 customers, including leading brands like HSBC, Orange, and GM Financial, use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World's Most Innovative Companies list in 2020 and is a founding member of EqualAI.

Photo of event with consumers using Conversational Cloud
Photo of CEO giving a speech at an event

LivePerson has been innovating conversational connections between brands and consumers for more than 20 years, starting with the invention of live chat on websites by our founder and CEO, Robert LoCascio, back in 1995. Today, we’re driving the new conversational era by helping the world’s largest brands connect with their customers at scale through AI-powered messaging.

Our executive team

Robert LoCascio

Founder and Chief Executive Officer

Rob LoCascio is the founder of LivePerson, Inc. and has been its chief executive officer since its inception in 1995, making him one of the longest-standing founding CEOs of a tech company today. As the inventor of online chat for brands, Rob disrupted the way people communicate with companies around the world, removing the need for 1-800 numbers, long wait times, and endlessly scanning websites for information.

In 2016, Rob again led the company to the forefront of conversational commerce by making it easy for consumers to connect with brands on messaging via platforms including SMS, WhatsApp, Apple Business Chat, Facebook Messenger, and even brand apps and websites. In 2018, Rob delivered on his vision for AI-powered conversations, opening the doors for brands to message at massive scale while still providing outstanding customer experiences. Now in 2020, Rob is a leading voice on reforming the future of work, helping cultivate innovative new systems that support the needs of LivePerson's global staff, and challenging the reliance on physical office spaces.

As someone who has been on the entrepreneurial journey for over two decades, Rob's mission is to inspire and help others who are on that same path. LivePerson has come a long way since its early years, having survived the dot-com crash and grown to become the leader in Conversational AI and automation solutions, currently serving over 18,000 clients, with 1,200 employees worldwide.

Beyond his decades of work at LivePerson, Rob's interests extend past his business and reflect his close ties to New York City and his journey as an entrepreneur and humanitarian. He is a founding member of EqualAI, which works with companies, policy makers, and experts to reduce bias in AI, and the NYC Entrepreneurs Council of the Partnership for New York City. In 2001, he started the Dream Big Foundation with its first program, FeedingNYC, which gives families in need a Thanksgiving dinner. To date, FeedingNYC has donated more than 85,000 meals. Its second program, the Dream Big Entrepreneurship Initiative, launched in 2014 to fund, mentor, coach, and empower local entrepreneurs in underserved communities.

Tony Owens

President, Worldwide Field Operations

Tony Owens leads LivePerson’s global field strategy and operations — inclusive of its markets, partner ecosystem, sales operations, midmarket, and marketing organizations — with a focus on aggressively accelerating the company’s growth.

Owens has led world-class sales and operations teams for more than 20 years, building and managing large, high-growth technology sales organizations at world-renowned tech companies. Prior to LivePerson, Owens was at for ten years with progressive responsibilities running its field operation in the Americas — its largest territory — and was a key leader as the company grew from $1.4 billion in revenue to well over $20 billion. Previously, he served as Group Vice President at Oracle. 

Owens is passionate about giving back and was an executive sponsor for Salesforce’s women’s network and Boldforce, a diversity and inclusion initiative. He is an active sponsor for communities including the Juvenile Diabetes Research Foundation, Autism Speaks, and the Navy SEAL Foundation. Owens attended Brigham Young University and lives in the Bay Area with his wife of 25 years and his four kids.

Angelo D’Alessandro

SVP, Banking and Consumer Services

Angelo leads Banking and Consumer Services at LivePerson. With more than 19 years of experience in the banking industry driving technology, marketing and digital transformation programs, he conceived and founded buddybank®, the first conversational bank in the world that offers banking and lifestyle services through messaging.

buddybank® is a conversational banking experience designed for iPhone with a 24/7 messaging-concierge and it is part of UniCredit, one of the largest pan-European banks.

Formerly, he served UniCredit as Head of Open Innovation, launching initiatives including an online banking service designed for and with senior citizens. Angelo is an expert in transforming how banks interact with their consumers, proving that conversational commerce can turn customers into ambassadors.

Manlio Carrelli

EVP, Global Revenue Organization

Manlio is an integral leader in strategic initiatives across LivePerson's global organization. Previously, he oversaw the company's flagship enterprise software business worldwide. Before joining LivePerson, he served as CEO for multiple consumer and business messaging companies he helped launch.

Manlio was CMO and head of product strategy for Intermedia, a global leader in cloud services and the world's largest independent provider of Microsoft email. From 2005 through 2009, he was CEO of The Carrelli Group where he worked directly with CEOs, CMOs, and heads of sales at Fortune 500 firms and a portfolio of venture-backed SaaS start-ups to transform their operations for higher growth. Manlio previously led marketing for TradeCard (now Infor), a SaaS supply chain company with $100 billion in transaction volume.

John Collins

Chief Financial Officer

Drawing on his experience as a founder, data scientist, and institutional investor, John Collins brings a modern vision and skillset to the role of CFO. Before his appointment to CFO, John led the development of automations and machine learning to support strategic decision-making and predictive analytics as LivePerson’s SVP of Quantitative Strategy.

Prior to LivePerson, John pioneered approaches for transforming third-party data exhaust into investment signals as Co-Founder and Chief Product Officer of Thasos. John also served as Portfolio Manager for a systematic equities strategy while Thasos incubated inside an NYC-based fund with over $10 billion in assets under management.

John’s previous financial services experience includes closing over $3 billion in transactions at Credit Suisse and building automated equity surveillance systems to detect suspicious trading activity at the New York Stock Exchange.

John holds an MBA from MIT’s Sloan School of Management, a JD from Chicago-Kent College of Law, and a BS from the University of Central Florida.

Monica Greenberg

EVP, Corporate Development, Strategic Alliances and General Counsel

Monica brings to LivePerson extensive experience in executive management in the software and internet industries. She oversees a wide variety of corporate and strategic matters at LivePerson, including strategic alliances, mergers and acquisitions, and commercial transactions as well as the company's corporate legal affairs.

Prior to joining LivePerson, Monica served as VP, general counsel of Nuance Communications, Inc., a leading provider of speech recognition software. Previously, Monica was associated with the law firms of Wilson Sonsini Goodrich & Rosati in Palo Alto, CA, and Willkie Farr & Gallagher in New York, NY.

Monica holds a BA from the University of Pennsylvania and a JD from Boston University School of Law.

Andrew Hamel

EVP, Technology, Operations and AI

Andrew leads day-to-day operations for LivePerson, with a focus on optimizing the company’s ability to grow and scale. He is helping reimagine the future of work, moving from an office-centric model to an employee-centric workforce that better integrates work and life through asynchronous means. Andrew also steers LivePerson’s business-to-consumer strategy and execution. In addition to running large technical services and organizations serving hundreds of millions of customers on a daily basis, he has extensive experience in using AI to deliver improved, personalized customer journeys.

Before joining LivePerson, Andrew was VP, Customer Experience Technology and Machine Learning at Amazon. At Amazon, he led the development of the company’s recommendation engines, search function, and other machine learning-powered experiences. Prior to his eleven years with Amazon, Andrew held leadership positions at tech organizations including Tacit Software, Infoseek, and Tumbleweed.

Andrew graduated from California State University and is on the board of the A Breeze of Hope Foundation.

Avi Kedmi

EVP, Commercial Business Group

Avi oversees LivePerson’s global commercial business group, which is focused on growing mid-market and small business accounts through direct and indirect channels. Avi previously led global customer success at LivePerson — and during his first years at the company, he served as the VP of Product where he led the development of the LiveEngage platform.

Prior to joining LivePerson, Avi was the CEO of Amadesa, which he founded in 2005 and was acquired by LivePerson in 2012.

Avi holds an MBA from the Kellogg-Recanati International Executive Program and graduated cum laude in computer science from the Interdisciplinary Center Herzliya.

Mary Fratto Rowe

Executive Vice President, Customer Success

Mary Fratto Rowe has more than two decades of experience leading Customer Success,
Customer Support, and Professional Services organizations. Her diverse background
includes partnerships and support with Fortune 100 firms. In 2019, Mary was recruited to
Yext, serving as the company’s first Chief Customer Officer. Prior to that, Mary was an
executive at Salesforce for 13+ years where she held a variety of leadership roles within
Customer Success and Professional Services organizations. Mary also provided leadership
at Bank of America and was a partner at Accenture.

At Salesforce, Mary held several executive roles, such as Senior Vice President of
Customer Success and Senior Vice President of Global Professional Services. She and her
teams contributed to Salesforce’s unprecedented growth achieving an astounding $14
billion in annual revenue (from $385 million revenue).

With a reputation for building trusting and engaging customer relationships, Mary
identifies business opportunities. Her approachable solution-focused leadership guides
innovative global customer success and professional services teams.

Mary graduated with a Master of Business Administration (MBA) degree from the
University of Pittsburgh, Katz Graduate School of Business. She holds a Bachelor of
Science degree in Chemical Engineering from the University of Pittsburgh. Mary and her
family reside in the New York City Area.

Liran Shpitalnik

Head of Consumer Business

Liran leads the consumer group at LivePerson. It operates the world’s largest online marketplace for expert advice, continuously connecting people with more than 200,000 experts in 600+ fields through chat, phone, email, and online Q&A, among other channels. Liran was previously LivePerson consumer group’s head of product. Prior that, Liran was a CEO and partner at Badook, a business index platform. He has also led product management at several start-ups. Liran holds a BSc in industrial engineering.


Headshot of Amber Armstrong

Amber Armstrong

SVP, Chief Marketing Officer

Headshot of Jeff Balancio

Jeff Balancio

Chief Information Officer

Headshot of Joe Bradley

Joe Bradley

LivePerson Chief Scientist

Headshot of Adam Canter

Adam Canter

SVP, North America

Headshot of Alan Gilchrest

Alan Gilchrest

SVP, Conversational OS and Developer Experience

Headshot of Jerry Haywood

Jerry Haywood

SVP, Enterprise Business Group, EMEA

Headshot of Shani Higgins

Shani Higgins

SVP, Global Partnerships

Headshot of Tom Karrat

Tom Karrat

SVP, Commercial Sales

Headshot of Ian Kinsella

Ian Kinsella


Headshot of Melanie Longdon

Melanie Longdon

SVP, Transformation, Enterprise

Headshot of Norm Osumi

Norm Osumi

Chief Accounting Officer

Headshot of Mariam Reza

Mariam Reza

SVP, Enterprise Solutions

Board of Directors

Robert LoCascio

Chairman of the Board, Chief Executive Officer, LivePerson, Inc.

Peter Block

Author, Consultant, and Partner in
Designed Learning, Inc.

Ernest Cu

President and Chief Executive Officer, Globe Telecom

Kevin C. Lavan

Senior Vice President,
Worldwide Controller of IMG

Jill Layfield

Chief Executive Officer, Tamara Mellon

Fred Mossler

Former Zappos Visionary,
Entrepreneur, and Investor

William G. Wesemann

Independent Consultant

People and culture

Our global team of 1,000+ experts is committed to our mission of making life easier by transforming how people communicate with brands. Every LivePerson employee across our 20 offices worldwide works by the same standards to ensure our customers get the best possible product and service.

Our guiding principles

LivePerson has been innovating how people communicate with brands for the past 20+ years. Our founder, Robert LoCascio, is still at the helm today, making him one of the longest-standing founding CEOs in the industry. Our team of experts use the following principles to guide our daily actions in pursuit of our mission: to make life easier by transforming how people communicate with brands.