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EVERYONE hates the IVR. It’s time to kill it.

Transform your archaic, frustrating IVR into cost-effective, natural, and modern automated assistants. It’s time to move contact center software beyond 2010 to the Voice AI of today for a true omnichannel customer experience.

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Example of LivePerson Voice AI in the contact center as a comparison to older tech like genesys cloud cx

Keeping outdated technology is a risky business

Safeguard your business from risky technology by harnessing the power of LivePerson Voice AI to connect across multiple channels. Maximize conversion rates, reduce operational expenses, and grow customer satisfaction with swift time-to-value, all in one omnichannel platform.

50%

decrease in agent attrition rates

20%

boost in customer satisfaction

90%

automation containment rates

2x

uptick in employee efficiency

LivePerson vs. Genesys cloud CX platform

Out with the old, in with the future

real-time dashboards for engagement, helping agents compose a customer experience across voice and digital channels

Implementation and onboarding

visualization of the time-consumer genesys cloud cx onboarding

No more cumbersome onboarding

With Genesys Cloud CX, businesses often face a complex and lengthy onboarding process, which can delay the time to realize value. It means significant downtime, revenue losses, and a slower transition toward achieving operational efficiencies.

visualization for quicker time to value implementing voice ai

More immediate time to value

LivePerson understands that time is money. Our streamlined setup process ensures that businesses experience immediate value — often in just days. We focus on seamless change management to minimize disruptions and maximize your ROI right from the get-go.

Authentic AI integration

visualization of genesys cloud service artificial intelligence (AI)

No more limited NLU

Genesys’ AI integration is marked by limited natural language understanding (NLU) capabilities and a heavy reliance on partner integrations. This incomplete AI solution often results in subpar customer experiences and inefficiencies. You need more than speech-enabled IVR, after all.

Visualization of how advanced generative AI works in voice and digital channels, empowering agents

More advanced generative AI

LivePerson offers industry-leading NLU and large language model (LLM) capabilities across all communication channels. Our advanced AI-driven system ensures an intelligent, consistent, and fluid customer interaction that’s unparalleled in the industry, from voice bots to messaging.

Omnichannel customer experience

visualization of empowering agents, delighting customers - not as easy to do with genesys cloud cx

No more IVR frustration

Genesys Cloud CX struggles with delivering truly unified communications. The data exchanges across voice, web chat, and digital channels require a workaround that results in a disjointed and frustrating customer journey.

illustration of a seamless omnichannel customer experience strategy, integrating voice and digital

More seamless experience

LivePerson excels in providing a seamless omnichannel experience for customers and agents. Our Connect to Messaging and IVR enhancements let you move voice calls to popular messaging channels like WhatsApp, Apple Messages for Business, and SMS, delivering high customer satisfaction without breaking a sweat.

Voice analytics and insights

illustration of real-time dashboards with LivePerson, for both customer and agent experiences - more streamlined than with genesys cloud cx

No more guesswork

The Genesys Cloud system falls short in delivering real-time analytics, which limits your understanding of customer interactions and hinders the ability to make crucial data-driven decisions that can make or break your business.

illustration of taking advantage of modern cloud strategies and technologies with Voice AI

More informed decision-making

LivePerson offers robust cross-channel analytics that provide granular insights into customer interactions. These insights help drive efficiency and enable significant cost-savings in your contact center operations, shaping a more customer-centric and effective business strategy.

What you pay for

illustration of why paying per seat for genesys cloud cx platform is like burning money

No more paying per seat

Genesys offers seat-based pricing, which means that your resolutions are tied to costly licenses that reduce automation and prevent optimal performance.

illustration of why using LivePerson's payment structure helps future-proof and aids in creating better business outcomes

More paying for connections and usage

With LivePerson you only pay for direct customer engagement, not licenses. Driving conversational containment reduces labor costs, resulting in greater transparency and predictable costs.

Seamless integration made easy

LivePerson Voice AI doesn’t just integrate with current voice systems and platforms, it amplifies them. Our technology ensures smooth transitions between bots and human agents, providing optimal operational efficiency and increased customer satisfaction for your omnichannel strategy.

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It’s time to win with LivePerson

Automate lead nurturing

Leveraging state-of-the-art intent recognition, we actively engage potential leads with automated, ultra-realistic conversations. Our system delivers a level of personalization that not only streamlines your sales funnel but revolutionizes it. Watch as your team efficiency skyrockets, conversion rates surge, and cost-effective growth becomes your new normal.

Improve satisfaction

Our omnichannel strategy unites superior AI capabilities with seamless transitions, completely reimagining the customer journey. Get ready for a new era of satisfaction and engagement as our Voice AI eliminates traditional call center friction, creating opportunities to delight at every touchpoint.

Redefine agent roles

LivePerson independently manages straightforward support flows, freeing up your live agents to tackle complex issues that make a big impact. From lowering agent attrition to empowering them to take on new challenges, our suite of AI-powered voice solutions redefine what’s possible for your business.