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APAC VIrtual Showcase seriesOmnichannel is now Conversational

Hear from experts who are helping define new customer experience strategies for brands across the Asia-Pacific region to drive revenue, build loyalty, and successfully scale.

20th July, 2022 (1:00pm AEST | 11:00am SGT)
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LIVE Virtual Showcase | Wednesday, 20th July 2022

Join us for a unique, live virtual showcase where APAC thought leaders and subject matter experts share the latest on omnichannel being conversational for 2022 and beyond.

During the presentation, you’ll hear from Google, Meta, Deloitte, LivePerson, and more on how the rise of personalised and convenient mobile messaging channels is a critical part of your customer experience strategy. Learn about the evolution from voice and chat to an omnichannel Conversational Customer Experience, including how third-party messaging channels are driving sales, marketing, and service. Discuss how APAC stacks up against global counterparts, how trends across third-party messaging channels differ from your own apps and website as a means of having conversations with your customers, and how to pick the right channel based on customers’ preferences and intents.

Connect with us to see how you can increase customer satisfaction, advocacy, efficiency, and revenue in a matter of weeks.

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Agenda (20th July)

Opening address

Deloitte Digital session

Google session

Meta session

Messaging roadmap

Opening address

LivePerson Insights

Get insights on key trends, locally and globally, from the LivePerson team. See where our customers are using web, in-app, and third-party messaging channels to drive their conversational customer experience strategy.

Illustration of connected chairs to illustrate LivePerson's Peer Exchange as an advisory board

Missed out on past Showcase events? Try them on-demand

The Dawn of the New Bot: Conversational AI that’s anything but artificial

Originally presented March 2022, you’ll find presentations from the likes of BUPA, Faethm, and The Principals.

APAC Digital Transformation: Customer experience in a disrupted new world

Learn more about the success seen by Optus, Spark NZ, and SkyCable in this presentation from November 2021. We also share the latest customer centre survey from Deloitte.

APAC Digital Transformation: The future of conversations

Originally presented September 2021, you’ll hear from Medibank Private, Open Universities Australia, and Forrester Research.

Meet the speakers presenting LIVE on 20th July

Simon Stefanoff headshot

Simon Stefanoff

Director, Deloitte Digital Australia

Ashish Mithal headshot

Ashish Mithal

Head of APAC Partnerships, Google Business Communications

Sasha Wright-Neville headshot

Sasha Wright-Neville

Global Channel Sales & Strategy Leader, Business Messaging, Meta

Sahiba Ratra headshot

Sahiba Ratra

Strategic Channel Sales, Meta

Kevin Wordon headshot

Kevin Wordon

Director of Strategy APAC, LivePerson

Carly Roper headshot

Carly Roper

Director of Enterprise Sales ANZ, LivePerson

Evan Tanuhardja headshot

Evan Tanuhardja

APAC Head of Solutions Consulting, LivePerson

Thank you! Keep an eye out for your confirmation email

20th July, 2022

Register now for the LIVE virtual showcase