LIVEPERSON’s EXECUTIVE COMMUNITY PRESENTS:Exceptional results from unprecedented times

Hear from Burberry, HSBC, Virgin Media, United Airlines, and more on how they came out ahead, harnessing the power of AI made in and for the contact centre — not in a lab.

Join us Thursday, 16th June for a private event in London

Executive decision makers have taken bold steps and made substantial investments in AI to help create consistency and certainty for their customers during very uncertain times. From projects that tackle complex internal staffing to delighting and surprising customers who want to treat themselves or a loved one to a special gift, AI has been used to scale hyper-personalised engagements that drive revenue while reducing operational costs.

Many lessons have been learned along the way to getting their Conversational AI experiences right. And this private event on 16th June in London is your opportunity to connect with innovative executives willing to reveal the twists and turns that resulted in their ultimate success — all amidst some of the most challenging business environments of their careers.

You’re invited to this special meeting to witness brand leaders peel back the curtain on their AI initiatives. No matter where you are on your Conversational AI journey, and whether you have an army of data scientists at your disposal or none at all, you will walk away with the inspiration to transform your own business and the tools to make it happen.

What to expect

As an attendee, you will gather with 75 of your peers in London to get exclusive access to a community of leaders committed to building the future of customer experience. Enjoy a day of content featuring transformations and learnings from the minds leading the pack in AI-powered, digital experiences. Attend hands-on, small group sessions to focus on what’s most important to your brand. Walk away with the tools to become a brand customers treat like a partner and trust like a friend.

Over the course of the event, you will experience:

A day of content driven by global brand leaders who will share how they are transforming the way they connect with consumers through messaging and Conversational AI.

Optional small group sessions that provide deep dives and overviews into the technology driving the revolution in brand/consumer engagement, adaptable to where you are in your journey.

Bespoke dining experiences, executive meetings, private networking reception, and more.

Interactive focused sessions tailored to your journey

Building a unified Conversational strategy, from messaging to voice

This session is all about advancing your CX strategy with Conversational AI and messaging — no matter where you are in your journey. For those new to the technology, get a robust overview of how to identify the channels key to scaling your organisation and improving CX. For those with more mature implementations, take your program to the next level with expert guidance on how to weave both messaging and voice analytics into your customer communication strategy.

Designing an AI & automation approach

Join LivePerson’s Conversational AI experts for a behind-the-scenes look at common pitfalls when implementing an automation strategy, along with the factors that contribute to a well-integrated and seamless bot plan. Whether you’ve already got a stellar in-house team or you want to take advantage of LivePerson’s Automation as a Service (AaaS) to expedite your plans, this session will help you set your AI program on the right track with the right mindset.

Operationalising your Conversational strategy

Whether you’re mapping the operational requirements to introduce Conversational AI and messaging into your business, or simply in need of an operational health check, join LivePerson’s transformation experts as we take a look at LivePerson’s operational IP — the crucial component of a successful Conversational program. We’ll walk through best practices related to operationalising your Conversational implementation and discuss messaging operations, KPIs, and leveraging new dashboards.

Operationalising WhatsApp

Get first hand insight from WhatsApp on their current and future plans for conversational marketing, proactive outbound and service at scale. Dive deeper into your own plans of going Conversational with WhatsApp and get your questions answered there and then.

Automation and Contact Centre as a Service

Meet the LivePerson managed services team in charge of millions of conversations across the globe. From fast food restaurants to luxury retail, telecoms to financial services, discuss how you want to accelerate your plans and create the blueprint to launch any part of your Conversational strategy within weeks.

Meet our speakers

Nathan Pearson

HSBC, Head of Conversational Banking

Andy Kingston

HSBC, Head of UK Customer Service Strategy & Transformation

Victoria Hornby

Shout, CEO

Chris Huggins

Virgin Media, Senior eCommerce Leader

Darren Degiorgio

Burberry, Group Director of Customer Experience

Bryan Stoller

United Airlines, Global Head of Customer Care

Samantha Rosendorff

LivePerson, Director of Solutions Consulting

Richard Clarke

Paddy Power Betfair, Managing Director

Dan Heap

Paddy Power Betfair, Director of Automation

Health and safety

We are thrilled to be able to bring our community together in person again. The health and safety of our attendees, our LivePerson team, and the event staff are our top priority. We will be adhering to local COVID-19 guidelines for our event. In advance of the meeting, we will advise attendees of any changes to policies and procedures. We ask if you are not feeling well on the day of the event, please refrain from attending.

Thank you! One of our experts will contact you shortly.

16th June, London