LIVEPERSON’S EXECUTIVE COMMUNITY PRESENTS:Drive cost savings while delivering exceptional customer engagement
Executives from XYZ reveal the learnings behind their Conversational AI implementations, from automation and augmenting the agent experience to intelligence and customer insights.
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Join us in Miami for an executive, closed-door event
Executive decision makers have made tremendous investments in AI to create consistency and certainty for customers during uncertain times. So, what’s on their minds as we approach the final quarter of 2022? They want to engage with customers in ways that are both reliable and delightful. They want to ensure that dollars spent — from platforms, to products, to ads — are serving their customer experience and bottom line. They want to streamline their tech stack, working with best-in-class partners that add value on their own while playing well with others.
This private event on October 20th in San Francisco is your opportunity to connect with innovative executives who agreed to reveal technologies, strategies, and operational models that have led to their success with their peers — all amidst some of the most challenging and uncertain business environments of their careers.
You’re invited to witness brand leaders peel back the curtain on their AI initiatives. No matter where you are on your Conversational AI journey, you will walk away with the inspiration to transform your own business and the tools to bring back to your team to make it happen at your brand.
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What to expect
As an attendee, you will gather with 75 of your peers in Miami to get exclusive access to a community of leaders committed to building the future of customer experience. Take part in a half day of content featuring transformations and learnings from the minds leading the pack in AI-powered, digital customer experiences. Enjoy a myriad of 5-star experiences including a private networking reception, delicious culinary creations, and more. Walk away with the tools to become a brand customers treat like a partner and trust like a friend.
Over the course of the event, you will experience:
More than 3.5 hours of content driven by global brand leaders who will share how they are transforming the way they connect with consumers through voice, messaging and Conversational AI.
The latest state-of-the industry insights from the LivePerson executive team.
Interactive small focus group sessions that provide a deep dive into the technology driving the revolution in brand and consumer engagement, adaptable to where you are in your journey.
Locations and agenda
Wednesday, October 19 | Welcome party
Thursday, October 20 | Main event
October 20 | 9:00am – 11:30am (PT)
October 20 | 11:30am – 1:30pm (PT)
October 20 | 1:30pm – 6:00pm (PT)
October 20 | 6:00pm (PT)
Wednesday, October 19 | Welcome party
The Four Seasons San Francisco
6:00pm – 8:00pm (PT)nnConnect with LivePerson’s leadership team and network with your peers over complimentary light bites and drinks.
Thursday, October 20 | Main event
Building 12 at Pier 70
Join us at this San Francisco, CA historic structure in a creative community adjacent to Pier 70’s parks and open space.
October 20 | 9:00am – 11:30am (PT)
Optional small group sessions
Explore the following topics (details below): nnVoice of the customer across all channels: Exploring Conversational Intelligence u0026 AnalyticsnYour roadmap to a best-in-class operational modelnAccelerate time-to-value: Automation u0026 Contact Center as a Service nDesigning an AI u0026 automation approach
October 20 | 11:30am – 1:30pm (PT)
Onsite lunch
Onsite lunch provided for morning small group session participants.
October 20 | 1:30pm – 6:00pm (PT)
Main stage content
Global brand leaders share their transformation tactics and what they’ve learned along the way.
October 20 | 6:00pm (PT)
Reception
End the day with a 5-star private networking reception with delicious culinary creations and more.
Interactive small group sessions tailored to your journey
Voice of the customer across all channels: Exploring Conversational Intelligence & Analytics
Join LivePerson to discuss how innovative organizations are leveraging Conversational Analytics to pioneer the future of customer experience. Learn how to create a unified view of the voice of the customer across all communication channels to ensure data privacy, and generate actionable insights to enhance the customer experience and identify areas of improvement.
Your roadmap to a best-in-class operational model
Whether you’re mapping the operational requirements to introduce Conversational AI and messaging into your business, or simply need an operational health check, join transformation experts as we take a look at LivePerson’s operational IP — the crucial component of a successful Conversational program. We’ll walk through best practices related to operationalizing your Conversational implementation and discuss messaging operations, KPIs, and leveraging new dashboards.
Accelerate time-to-value: Automation & Contact Center as a Service
There’s more than one pathway to designing and launching a successful conversational customer engagement strategy. In this session, our managed services team will walk you through how Automation as a Service (AaaS), Contact Center as a Service (CCaaS), and our other offerings can accelerate time-to-value, alleviate pressure from your team, and help your brand to sustainably manage rapid growth.
Designing an AI & automation approach
Take a deep dive into LivePerson’s conversational platform for a behind the scenes look at what you can achieve by leveraging AI and automation. Learn more about the common pitfalls when implementing an automation strategy, and how to overcome those to create a well-integrated and seamless bot plan. No matter where you are in your automation journey, this session will help you understand our platform and capabilities, how to iterate on current automation, and set your AI program on the right track with the right mindset.
Meet our speakers
Danielle Joiner-McPherson
Delta Air Lines – Director, Global Reservations Tech u0026 Innovation
Jeff Van Ornum
Elevance Health – Director II, Digital Product Development
Jeremy Ellis
Priceline – Vice President, Customer Care
Madhura Deshpande
Signet Jewelers – Vice President, Head of Digital u0026 Omnichannel Shopping
Chris Zahner
Signet Jewelers – SVP, Head of Digital u0026 Ecommerce Technology
Darrell M. White
Verizon Consumer Group – Executive Director, Digital Platforms
Chris Huggins
Virgin Media – Senior eCommerce Leader
Rob LoCascio
LivePerson – CEO
Ruth Zive
LivePerson – CMO and Event Host
Health and safety
We are thrilled to be able to bring our community together in person. The health and safety of our attendees, our LivePerson team, and the event staff are our top priority. We will be adhering to local Covid-19 guidelines for our event. In advance of the meeting, we will advise attendees of any changes to policies and procedures. We ask if you are not feeling well on the day of the event, please refrain from attending.
2023 | Miami, Florida
Registration
