LivePerson’s Executive Community Presents:Exceptional results from unprecedented times
Hear from United Airlines, Chipotle, CVS, GoDaddy, Verizon, The RealReal, GM Financial, ConsenSys, and more on how they came out ahead, harnessing the power of AI made in and for the contact center — not in a lab.
Register now
Join us Wednesday, May 4th for a private event
Executive decision makers have made tremendous investments in AI to help create consistency and certainty for their customers during very uncertain times. From projects that tackle complex internal staffing inconsistencies to delighting and surprising customers who want to easily order their favorite treat, AI has been used to scale hyper-personalized engagements that drive revenue while reducing operational costs.
Many lessons have been learned along the way to getting their Conversational AI experiences right. And this private event on May 4th in New York City is your opportunity to connect with innovative executives willing to reveal with their peers the twists and turns that resulted in their ultimate success — all amidst some of the most challenging business environments of their careers.
You’re invited to this special meeting to witness brand leaders peel back the curtain on their AI initiatives. No matter where you are on your Conversational AI journey, and whether you have an army of data scientists at your disposal or none at all, you will walk away with the inspiration to transform your own business and the tools to bring back to your team to make it happen at your brand.
Register nowLocation and agenda
Center415 | 415 5th Ave, NY, NY
9:00 – 11:30am
11:30am – 1:30pm
1:30 – 6:00pm
6:00pm
Center415 | 415 5th Ave, NY, NY
Midtown Manhattan
Join us in the heart of Manhattan. Center415 is conveniently located near major transportation hubs including Herald Square, Bryant Park, Times Square, Penn Station, and Grand Central Station.
9:00 – 11:30am
Optional masterclass sessions
Participate deep dives and overviews into the technology driving the revolution in brand/consumer engagement, adaptable to where you are in your journey. Masterclasses are being held to explore (1) Building a unified Conversational strategy with voice, (2) Designing an AI & automation approach, and (3) Operationalizing your Conversational strategy.
11:30am – 1:30pm
ROI of Conversational AI workshop
This optional, registration required, workshop will reveal how GM Financial built a robust, value-driven model allowing them to reach over 50% of their contact volume via messaging – all with a lean analytics team. Capacity for this session is limited. Lunch will be provided. Email your account manager or events@liveperson.com to inquire about reserving a spot.
1:30 – 6:00pm
Main stage content
Hear from global brand leaders at Verizon Wireless, GoDaddy, The RealReal, Chipotle and more who will share how they are transforming the way they connect with consumers through messaging and Conversational AI.
6:00pm
Reception
Connect with our speakers and your executive peers 1:1 at a 5-star reception hosted onsite at Center415.
What to expect
As an attendee, you will gather with 75 of your peers in New York City to get exclusive access to a community of leaders committed to building the future of customer experience. Enjoy a half day of content featuring transformations and learnings from the minds leading the pack in AI-powered, digital experiences. Attend hands-on, small group masterclasses to zero in on what’s most important to your brand. Enjoy 5-star dining and social experiences. Walk away with the tools to become a brand customers treat like a partner and trust like a friend.
Over the course of the event, you will experience:
Four hours of content driven by global brand leaders who will share how they are transforming the way they connect with consumers through messaging and Conversational AI.
Optional masterclasses that provide deep dives and overviews into the technology driving the revolution in brand/consumer engagement, adaptable to where you are in your journey.
Bespoke dining experiences, executive meetings, private networking reception and more.
Interactive masterclasses sessions tailored to your journey
Building a unified Conversational strategy, from messaging to voice
This session is all about advancing your CX strategy with Conversational AI and messaging — no matter where you are in your journey. For those new to the technology, get a robust overview of how to identify the channels key to scaling your organization and improving CX. For those with more mature implementations, take your program to the next level with expert guidance on how to weave both messaging and voice analytics into your customer communication strategy. All attendees will leave with new tools to create a unified, AI-enabled system for personalized consumer engagement through superior Conversational and voice analytics, advanced customer experience integration, and industry-leading Conversational AI.
Designing an AI & automation approach
Join LivePerson’s Conversational AI experts for a behind-the-scenes look at common pitfalls when implementing an automation strategy, along with the factors that contribute to a well-integrated and seamless bot plan. Whether you’ve already got a stellar in-house team or you want to take advantage of LivePerson’s Automation as a Service (AaaS) to expedite your plans, this session will help you set your AI program on the right track with the right mindset.
Operationalizing your Conversational strategy
Whether you’re mapping the operational requirements to introduce Conversational AI and messaging into your business, or simply in need of an operational health check, LivePerson’s transformation experts as we take a look at LivePerson’s operational IP — the crucial component of a successful Conversational program. We’ll walk through best practices related to operationalizing your Conversational implementation and discuss messaging operations, KPIs, and leveraging new dashboards.
Meet our speakers
Bryan Stoller
Vice President, Customer Contact Centers, United Airlines
Ronald Benjamin
Chipotle Senior Director, Guest & Employee Experience
Jack Meek
GoDaddy VP, Care Support Operations
Holly Carroll
The RealReal VP, Client Services
Michael Beste
SVP Analytics, Reporting and Research, GM Financial
Amit Singh
Executive Director, Verizon Business Group eCommerce & Portals
Pat Walsh
VP, Digital Product Management, CVS
Joe Lubin
CEO and Founder, ConsenSys
Health and safety
We are thrilled to be able to bring our community together in person again. The health and safety of our attendees, our LivePerson team, and the event staff are our top priority. We will be adhering to local Covid-19 guidelines for our event. In advance of the meeting, we will advise attendees of any changes to policies and procedures. We ask if you are not feeling well on the day of the event, please refrain from attending.
May 4th, New York, NY
Registration
Our event is at capacity. Please contact your LivePerson representative or email events@liveperson.com if you would like to join the waitlist.