LIVEPERSON’S EXECUTIVE COMMUNITY PRESENTS:

Drive cost savings while delivering exceptional customer engagement

Executives from Delta Air Lines, Elevance Health, Priceline, Signet Jewelers, and Verizon reveal the learnings behind their Conversational AI implementations, from automation and augmenting the agent experience to intelligence and customer insights.

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LivePerson CEO at event

Join us in San Francisco, October 20th for an executive closed-door event

Executive decision makers have made tremendous investments in AI to create consistency and certainty for customers during uncertain times. So, what’s on their minds as we approach the final quarter of 2022? They want to engage with customers in ways that are both reliable and delightful. They want to ensure that dollars spent — from platforms, to products, to ads — are serving their customer experience and bottom line. They want to streamline their tech stack, working with best-in-class partners that add value on their own while playing well with others. 

This private event on October 20th in San Francisco is your opportunity to connect with innovative executives who agreed to reveal technologies, strategies, and operational models that have led to their success with their peers — all amidst some of the most challenging and uncertain business environments of their careers. 

You’re invited to witness brand leaders peel back the curtain on their AI initiatives. No matter where you are on your Conversational AI journey, you will walk away with the inspiration to transform your own business and the tools to bring back to your team to make it happen at your brand. 

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LivePerson executive community gathering between sessions

What to expect

As an attendee, you will gather with 75 of your peers in San Francisco to get exclusive access to a community of leaders committed to building the future of customer experience. Take part in a half day of content featuring transformations and learnings from the minds leading the pack in AI-powered, digital customer experiences. Enjoy a myriad of 5-star experiences including a private networking reception, delicious culinary creations, and more. Walk away with the tools to become a brand customers treat like a partner and trust like a friend.

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Over the course of the event, you will experience:

More than 3.5 hours of content driven by global brand leaders who will share how they are transforming the way they connect with consumers through voice, messaging and Conversational AI.

The latest state-of-the industry insights from the LivePerson executive team.

Interactive small focus group sessions that provide a deep dive into the technology driving the revolution in brand and consumer engagement, adaptable to where you are in your journey.

Locations and agenda

Wednesday, October 19 | Welcome party

Thursday, October 20 | Main event

October 20 | 9:00am – 11:30am (PT)

October 20 | 11:30am – 1:30pm (PT)

October 20 | 1:30pm – 6:00pm (PT)

October 20 | 6:00pm (PT)

Wednesday, October 19 | Welcome party

The Four Seasons San Francisco

6:00pm – 8:00pm (PT)

Connect with LivePerson’s leadership team and network with your peers over complimentary light bites and drinks.

LivePerson executive community event party

Interactive small group sessions tailored to your journey

Voice of the customer across all channels: Exploring Conversational Intelligence & Analytics

Join LivePerson to discuss how innovative organizations are leveraging Conversational Analytics to pioneer the future of customer experience. Learn how to create a unified view of the voice of the customer across all communication channels to ensure data privacy, and generate actionable insights to enhance the customer experience and identify areas of improvement.

Your roadmap to a best-in-class operational model

Whether you’re mapping the operational requirements to introduce Conversational AI and messaging into your business, or simply need an operational health check, join transformation experts as we take a look at LivePerson’s operational IP — the crucial component of a successful Conversational program. We’ll walk through best practices related to operationalizing your Conversational implementation and discuss messaging operations, KPIs, and leveraging new dashboards.

Accelerate time-to-value: Automation & Contact Center as a Service

There’s more than one pathway to designing and launching a successful conversational customer engagement strategy. In this session, our managed services team will walk you through how Automation as a Service (AaaS), Contact Center as a Service (CCaaS), and our other offerings can accelerate time-to-value, alleviate pressure from your team, and help your brand to sustainably manage rapid growth.

Designing an AI & automation approach

Take a deep dive into LivePerson’s conversational platform for a behind the scenes look at what you can achieve by leveraging AI and automation. Learn more about the common pitfalls when implementing an automation strategy, and how to overcome those to create a well-integrated and seamless bot plan. No matter where you are in your automation journey, this session will help you understand our platform and capabilities, how to iterate on current automation, and set your AI program on the right track with the right mindset.

Meet our speakers

Danielle Joiner-McPherson headshot

Danielle Joiner-McPherson

Delta Air Lines – Director, Global Reservations Tech & Innovation

Jeff Van Ornum

Jeff Van Ornum

Elevance Health – Director II, Digital Product Development

Jeremy Ellis headshot

Jeremy Ellis

Priceline – Vice President, Customer Care

Madhura headshot

Madhura Deshpande

Signet Jewelers – Vice President, Head of Digital & Omnichannel Shopping

Chris Zahner headshot

Chris Zahner

Signet Jewelers – SVP, Head of Digital & Ecommerce Technology

Darrell White headshot

Darrell M. White

Verizon Consumer Group – Executive Director, Digital Platforms

Rob LoCascio headshot

Rob LoCascio

LivePerson – CEO

Ruth Zive headshot

Ruth Zive

LivePerson – CMO and Event Host

Event attendee in mask asking a question

Health and safety

We are thrilled to be able to bring our community together in person. The health and safety of our attendees, our LivePerson team, and the event staff are our top priority. We will be adhering to local Covid-19 guidelines for our event.  In advance of the meeting, we will advise attendees of any changes to policies and procedures. We ask if you are not feeling well on the day of the event, please refrain from attending.

Thank you for registering for the LivePerson Executive Community event. Our team will be in touch shortly.

October 20, 2022 | San francisco, california

Registration

LivePerson event