Automate <text-orange>up to 59.5%<text-orange> of consumer conversations in financial services

We analyzed millions of anonymized conversations and found that the majority can be automated with AI-powered chatbots. Download our guide to get started.

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Finserv graph

Building a world-class AI-powered financial services chatbot

AI-powered chatbots have proven to significantly reduce customer care costs and create new digital experiences for sales and stronger customer relationships. But rolling out a viable solution can sound like a daunting task. How and where to get started are fundamental questions you have to answer to build a plan and strategy that will achieve a successful, scalable bot program.

Billing and payment bot example, built in LivePerson's Conversation Builder tool

The top 15 conversation topics for financial services

LivePerson AI and machine-learning algorithms have determined the most prevalent conversation topics that occur between consumers and financial services brands. Our guide outlines them all.

Top intents are: Billing and payments (41.9%), Account information (23.32%, Troubleshooting (8.9%), Report faud (7.96%), Cancel account (5.91%, Discounts and promos (6.07%)

Your expert guide to AI-powered chatbots and automation in financial service

Of the conversations analyzed, 59.5% were found to be suitable for bots, and they are great opportunities to start capturing expense savings through automation. LivePerson recommends these use cases as a starting point to building a world-class AI-powered chatbot. Download our guide to learn how and where to get started.

Automation for Financial Services guide cover page