Conversational AI for Financial Services

Automate up to 59.5% of conversations with bots for financial services

We analyzed millions of anonymized conversations and found that the majority can be automated through optimized chatbots. Download our guide to get started.

Billing and payment bot for financial services example

Building world-class bots for financial services

Chatbots in financial services have proven to significantly reduce customer care costs and create new digital experiences for sales and stronger customer relationships. But rolling out a viable solution can sound like a daunting task. How and where to get started are fundamental questions you have to answer to build a plan and strategy that will achieve a successful, scalable bot program.

Graphic showing top intents in FinServ example

The top 15 conversation topics for financial services

LivePerson AI and machine-learning algorithms have determined the most prevalent conversation topics that occur between consumers and financial services brands. Our guide outlines them all, so you can plan on which to automate for your bot.

Conversational AI for Financial Services intent analysis cover

Your expert guide to bots for financial service

Of the conversations analyzed, 59.5% were found to be suitable for bots, and they are great opportunities to start capturing expense savings through automation. LivePerson recommends these use cases as a starting point to building a world-class Conversational AI for financial services. Download our guide to learn how and where to get started.