A digital Transformation playbookBuild your conversational banking strategy
94% of leaders in the banking industry say their customers are more critical of customer engagement than ever. Digital conversations have the power to unlock real-time insights, operational efficiency, and customer satisfaction. Download to start building your conversational banking experience.
Benefits of conversational banking
“With messaging and automation, you can safely talk to your clients in their channel of choice and in the language of their heart. That’s how you gain true client intimacy.”
~ Carlos Moodley, Head of Group Conversational Banking at Capitec
Download nowwhat you’ll learn
Explore new ways to generate revenue and manage costs throughout the customer journey
Innovate in a highly regulated industry
Embracing automated customer service solutions enables innovation within the constraints of a highly regulated banking industry, overcoming the challenges posed by financial institutions’ legacy technologies (without sacrificing compliance & security/risk management).
Enhance customer retention in dynamic markets
Implementing conversational banking can play a crucial role in enhancing customer satisfaction and loyalty in dynamic markets, where personalized service and interactions contribute to a lasting and positive relationship.
Streamline costs for operational excellence
Customer queries and conversations are full of operational insight. The more conversations you have, the more opportunities you’ll find to streamline costs, strengthen your operations, and proactively improve the customer experience.
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Unlock the top intents of banking customers
LivePerson powers more than 10 million banking interactions each year for the world’s biggest banks. Find out why…and how you can leverage our conversational technologies and strategies for your financial institution.